London Chigwell Prince Regent Hotel, BW Signature Collection

Me and my sister recently stayed here, the hotel itself is pretty, the room is spacious and the staff are friendly and super helpful. The food was also a bonus, we had room service a few times and the food was top notch

The only thing honestly was the lack of Air conditioning, it was 31 when we were there and it felt like we were in an oven. The hotel does provide a fan but that was the only relief from the heat.

The bed was very comfortable, and both the room and bathroom were clean. Breakfast was enjoyable with a good variety of choices. The reception and bar/restaurant staff provided excellent and efficient customer service throughout our stay. We did experience an issue with a blocked sink in our room, but maintenance attended promptly and made every effort to resolve it.

Unfortunately, the sink issue was not fully resolved, as the water continued to drain very slowly. In addition, we were unable to get hot water for our shower. Although this was reported, it remained unresolved, and we had to take cold showers. Our room was also very hot due to the warm weather. Although a cooling system was provided, it did not keep the room cool and it was uncomfortable. We stayed at the hotel to attend a wedding anniversary celebration, where complimentary parking was provided for guests. It would have been helpful if reception staff had informed us of this, as we paid for overnight parking unnecessarily.

Clean and cosy

Needs updating as I forget my plug for my charger and had to get it sent it a cab because you haven’t updated the charger points it’s still using the old usb

Room size

Paid for one of the best trims, however a leak in the bathroom which was known and has been leaking for a long time was given to us. Bathroom was moped by evening flooded by morning. They thought this was ok and to still charge for room