RatiLanna Riverside Spa Resort

The rooms were clean, smelled good, and the decor was beautiful

N/a

Incredible staff who were polite and friendly. Exquisite breakfast with on-site chef for freshly cooked food. Nothing was too much trouble and we were well looked after during the 4 nights stay. 10 minute drive to CNX International Airport which was perfect. There is a really lovely Buddha and meditation area which was calming and tranquil. Beautiful koi fish too in the pond! Highly recommend a visit to Airport ChiangMai Mall - great shopping and under 10 minutes away.

Not a criticism of Rati Lanna but do be mindful of mosquitoes as they are plentiful in the ponds and river.

Everything. Just a great great resort with amazing staff amazing restaurant beautiful view and great rooms.

I LOVED THIS PLACE

What I really liked about the property was the dining experience. The restaurant was absolutely lovely, with a great atmosphere, and the dinner options were excellent. The food was very high quality, well presented, and consistently delicious, which made dining at the hotel a real highlight of our stay.

Where do I begin? Unfortunately, our experience was very disappointing. The staff were often rude, unhelpful, and extremely slow to provide support when we needed assistance. On several occasions, we had to wait a long time for help, and even then, the response felt reluctant rather than supportive. At check-out, we were shocked when a member of staff asked us to remove the complimentary slippers from our luggage, saying we would be charged for them. For a five-star resort, this felt disrespectful and embarrassing, especially as the slippers were basic and of very little value. Another ongoing issue was with breakfast. We clearly informed the hotel that we do not eat pork, yet pork was repeatedly mixed in with the eggs and beef. Despite raising this several times, the same mistake kept happening, and apologies were rare and dismissive. When we raised these concerns at reception, the staff appeared very relaxed and uninterested. We asked to speak to a manager, but this was not taken seriously. Room service was also extremely poor. It took almost two hours to arrive, was delivered to the wrong room because the in-room phones were not working, and when the food finally arrived, it was cold. Staff initially refused to remove it from the bill, and it was only after repeatedly challenging this at reception that it was finally addressed. The whole experience made me feel very upset and uncomfortable. Additionally, the room doors did not shut properly, allowing insects to fly into the room. We had to call an engineer, who also took a long time to arrive. Overall, this did not feel like a five-star experience at all. For the price we paid, the lack of care, inclusivity, and professionalism was unacceptable. Sadly, I would not recommend staying here.