Romantik Alpenhotel Waxenstein
Top rated by guests





8.4Excellent
(479 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Located at the foot of the Bavarian Alps, Romantik Alpenhotel Waxenstein offers panoramic views, a gourmet restaurant and a spa area with indoor pool. This 4-star hotel features free WiFi and on-site parking.
Business facilities
Concierge services
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Top rated by guests
8.4Excellent
(479 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
It was a very unpleasant experience for us, the staff was very rude and racial towards us, we came from Romania with our family and we didn’t expect to get any of the problems that we had from our first minute at the hotel. The reception staff tried to get 300€ extra on top of the money that we already paid, without explanation, and they were getting angry because we didn’t answer their questions in their language, staying for hours to make them understand that we not going to pay extra for no reason , and in the end they said it was a booking app issue, apparently they thought we had 3 extra people who didn’t pay, and ended up proving to them that they were wrong, we had booked 3 rooms , we regret that we chose that place for our trip
9.0 / 10.0
The view and the sauna
Parking was a challenge
9.0 / 10.0
-The room size
-the decoration
-the bed
-the breakfast
-the view
-close proximity to Eibsee
-the bathroom (glass partition too narrow that water still splashes out from the showe)
-the soundproofing (basically non existent - 6 am the cleaner ladies were outside talking in a normal volume but you could hear that clearly..)
-the pillow - too soft and low
1.0 / 10.0
Nothing
I am writing to formally raise a complaint about my recent stay during Aug 15-17. Unfortunately, my experience was far below expectations, both in terms of service and financial fairness.
1. Deposit Issue: Upon check-in, the hotel charged me a €700 safety deposit. At check-out, I was told that approximately €590 would be returned to my card. To date, no refund has been received. This is unacceptable and amounts to withholding my money without justification.
2. Service Failures:
• During the night, the electricity in my children’s room went off, causing significant stress.
• Despite requesting assistance, the receptionist did not arrange for the transfer of my children’s luggage and the extra bed. My children and I were forced to carry everything ourselves.
These failures caused major inconvenience, distress, and left us with a very negative impression of your property.
I request the immediate return of the €590 deposit to my card, along with a written explanation as to why the refund was delayed. If I do not receive confirmation within 7 days, I will be forced to escalate this matter through my bank (chargeback), the booking platform, and consumer protection authorities.
I hope you will address this promptly and restore some goodwill.
8.0 / 10.0
Location was good for train link short walk into town. View from our room was fantastic. ( reception staff were lovely)
We had booked in for dinner in the restaurant, there was only a four course set menu with no other option. It was the first hotel on our road trip that we felt very English. Not as friendly as every other place we have stayed, felt like an outsider. Shame because Germany is such a wonderful country and we were made to feel welcome in every other place we stayed.
5.0 / 10.0
View of mountains
Very disappointed with room very small bathroom was a struggle/diner is just one choice we would have ate there the to nights we were there but very limited menu
10.0 / 10.0
Everything
Nothing
8.0 / 10.0
Best Service ever! Great Location!
A little pricy
10.0 / 10.0
Beautiful location, amazing mountain views, clean, friendly, atmospheric. Would love to return next year and stay longer.
n/a
8.0 / 10.0
Excellent location + Arthur at the dining room was excellent
The bathroom in our room was a bit small
9.0 / 10.0
The hotel is very pretty. The views are good from the outdoor seated area. The staff were really helpful. They have nice spa, bike hire and plenty other facilities.
Quite expensive for any add ons. Still and sparkling water €4 each. There was mirror in bedroom which I found strange as most people like to have a look at who they are before heading out.
9.0 / 10.0
Amazing view from the balcony. Good breakfast. Close to Grainau citycenter
Staff only partially kind.
9.0 / 10.0
The hotel is located in the most beautiful area, with a clean view too Sugspitze.
The staff is very helpful and service minded, and the breakfast buffet is outstanding.
I can highly recommend a stay at the hotel.
Small parking area, but it’s coming for most hotels.
9.0 / 10.0
Staff not only checked us in but asked about what we were going to do and offered ti keys for those passes.
10.0 / 10.0
View, food
8.0 / 10.0
Excellent view of Zugspitze, good staff service, especially in the in-house restaurant.
The bed is too hard and not comfortable for the price paid.
7.0 / 10.0
location
the bartenders
9.0 / 10.0
Beautiful location with hiking trails right outside the hotel. The dining experience in the morning and the evening were delicious. Staff was very kind and helpful. Plenty of parking. Easy to walk to town. Bus passes were given by the hotel and was very nice to have.
10.0 / 10.0
Beautiful quaint looking property that has been around for ages but very well maintained and appointed. My second time back. Each room has a good view. Comfortable common areas. Good breakfast. Great location slightly removed from main Garmische area so quiet but accessible to everything in the area. I will defn return.
N/A.
10.0 / 10.0
Breakfast buffet is excellent....
The price of dinner...
10.0 / 10.0
nice location and has all the facilities needed
a bit too expensive
10.0 / 10.0
Staff kept ignoring guests during breakfast.
10.0 / 10.0
Wow… everything! The pics don’t do it justice, really !! What a phenomenal time we had here. We are already planning on coming back next year ! haha
9.0 / 10.0
Clean and comfortable. Friendly staff. Bathrooms were updated and nice. We enjoyed using the Sauna and pool after our day. The views stunning and breakfast was very generous.
9.0 / 10.0
The stunning view from the balcony and breakfast terrace
9.0 / 10.0
The hotel in a beautiful village, location and view are amazing. Comfortable bed and very quiet room even though our room is direct near the reception, that allow us to have a deep sleep.
The staff super friendly and smiling all the time. The breakfast is good and the dining hall is spacious.
Ladies in reception were very nice.
There is no a/c in the room but that wasn't issue as the weather was so good for us
8.0 / 10.0
It was wonderful. The staff great, the food excellent but be careful I asked for 1/2 liter of house red wine. It was 40 euros. They made house wine themselves and it’s expensive...
Nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Romantik Alpenhotel Waxenstein. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Romantik Alpenhotel Waxenstein pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Romantik Alpenhotel Waxenstein?
We found 2 amenities for this rental. This includes business facilities, and concierge services.
