Haven Hotel

7.6Good
(989 Ratings)
"Great breakfast. Friendly and helpful staff.
Fantastic sea views. Lovely clean beaches."
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4-Star Hotel
Top-tier experienceA high end property in this area
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Located on the Sandbanks Peninsula of Poole Harbor, this elegant hotel features a restaurant and panoramic views of Poole Bay. There is also free WiFi.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Sauna
Electric Vehicle Charging Station
Beach front
Family friendly
Smoking allowed
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(989 Ratings)
"Great breakfast. Friendly and helpful staff.
Fantastic sea views. Lovely clean beaches."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Fantastic room, view, facilities & location
Reception staff could not do enough for us, really welcoming, we also had a lovely meal with staff who gave a lovely welcome too.
We went into the bar before dinner, bar person not very welcoming, we got the impression he did not enjoy being their.
it does not cost anything to use basic manners.
8.0 / 10.0
Location was the attraction. Also the spa facilites.
Very expensive
3.0 / 10.0
Staff are very helpful to accommodating, and helped us to move to sister hotel ,as We couldn’t continue our stay in this hotel duo to way too many issues with the room , near the hotel seasonal shut down.
We booked this stay as a special treat for our anniversary , seems the hotel still the same But in mush worse condition , much needed in TLC .
My wife and I were shocked &very saddened to see the state this hotel is turned too.
Room , bathroom vanity , carpets ,lift , all in a serious need of repair and maintenance ,
( it was like meeting an old friend on its last leg).
Hope it will be saved and get it back to what it use to be a great place indeed .
8.0 / 10.0
No air-conditioning/climate control in the rooms. Nights were uncomfortable.
10.0 / 10.0
Great breakfast. Friendly and helpful staff.
Fantastic sea views. Lovely clean beaches.
10.0 / 10.0
Fantastic location overlooking the ferry and views of Studland
Needed a little bit of repainting on the exterior
10.0 / 10.0
Food very good
Nothing
10.0 / 10.0
The overall booking was what we had hoped for, excellent room with sea view. good room service, evening dinner was a little restrictive for our choice but still pretty good, breakfast excellent. Bar facilities very comfortable.
nothing
5.0 / 10.0
Lovely location , except for the view of the crane - would have been good to know this was there .
I think it was expensive for what you get , and there is a small window for breakfast .
9.0 / 10.0
Stunning views, wonderful staff, classic yet warm and welcoming hotel. An old family favourite. Thank you - a wonderful time!
I wish you stayed open all year around.
10.0 / 10.0
We enjoyed the whole experience, superb setting,fabulous sea view from our balcony,comfy bed and an excellent breakfast.The staff were very pleasant, and also very good parking. We will be returning.
There was nothing to dislike.
10.0 / 10.0
Was plentiful and wholesome
8.0 / 10.0
The location was good
But like old peoples home
7.0 / 10.0
Location is brilliant
Whilst our stay was enjoyable and comfortable - there is a need to invest in the pool area
10.0 / 10.0
Location
There was nothing to complain about.
4.0 / 10.0
The breakfast food was reasonable.
The bed was comfortable.
The bedroom floors were very noisy to walk on, and the noise from the room above late in the evening and early morning was not acceptable.
The coffee machines were very slow, and the (hard-pressed) staff took a while to re-fill the beans and re-set one machine causing a long wait. The ketchup had run out, and again, the (hard-pressed) staff took a while to re-fill.
9.0 / 10.0
Location
Lack of choice on menu
Dirty toilet in reception area.
Lack of Fridge in room
8.0 / 10.0
Location, great breakfast
6.0 / 10.0
The location was very good .
Parking at the property was good .
The property was a bit dated and needed some repairs the lift kept getting stuck between floors .
The breakfast could have been hotter .
Didn’t see any form of management present at the hotel .
7.0 / 10.0
room was good - breakfast excellent - hotel location fantastic
6.0 / 10.0
The leisure center was good, and certainly an excellent place to relax.
The views were excellent and always gave you something to look at.
The food was not very good, expensive and certainly did not meet our expectations!!!
The ferry noise late at night was not great but of course that’s not the hotels fault.
6.0 / 10.0
The location with fantastic sea views
Very dated Could not have a proper shower shower fitting would not hold shower head properly. Had hold shower head to shower
10.0 / 10.0
A warm welcome upon checking in. Staff very kindly helped us with a room change for more space with our little one. Lots on offer for breakfast. Friendly staff, especially the lifeguards round the pool, who were very attentive and gave our little one a couple of floats to play with. Clean rooms and communal areas. Direct access on to the beach is great.
5.0 / 10.0
The views are stunning from the hotel
The rooms are very dated (what 4 star hotel has shower curtains?!) as is the whole hotel which looks quite shabby, the staff are mainly unhelpful and disinterested, no service for drinks/lunch, the pool areas are too small and have cracked tiles everywhere, the hotel is not great for anyone with mobility issues as thete are stairs everywhere, there is a tiny lift that kept breaking down, breakfast is OK buffet style, very noisy due to the proximity of the chain ferry which starts at 7am
8.0 / 10.0
View fantastic
Only few minor things. Didn’t really impact on stay but eg couldn’t charge things to room Small tea cups. No sundae spoon for a sundae. Hotel bit dated BUT view from room and dining areas unparalleled
7.0 / 10.0
The hotel was very comfortable and the location is the best, breakfast was great
We had a good stay all round
8.0 / 10.0
Great location , outside pool and sunbeds with access to the beach
The rooms , decor ok just the walls so thin you can hear the next room using the toilet !!! Needs a bit updating too
10.0 / 10.0
The staff at this hotel are truly exceptional. The reception staff are incredibly friendly and attentive, while the restaurant staff is incredibly accommodating. A massive thank you to restaurant manager Kyle, who went above and beyond for our little one. The swimming pool team is also very nice and friendly. Despite being a 4-star hotel, the service here is better than that of even the most luxurious 5-star hotels. Thank you for everything!
NA
9.0 / 10.0
Location and food
More tra inning needed for some staff. Others were excellent.
6.0 / 10.0
Perfect location and stunning views
Unfortunately the hotel standard has deteriorated . Been there previously but the standard has gone down. Old furniture and standard breakfast. Poor service
7.0 / 10.0
Great location, very comfortable room, lovely food in restaurant.
Some areas need some refurbishing.
5.0 / 10.0
Tired and in need of investment
Poor staff
7.0 / 10.0
Location, breakfast
Bed was too small, room was too hot (no fans, no AC), no room service, no ability to charge to room account, insufficient disabled parking bays
5.0 / 10.0
The staff are fantastic
The shower was useless, the pillows are like concrete and the breakfast looks great but was completely cold.
8.0 / 10.0
Room was spacious and spotless. Lovely big balcony with sea view. Great shower, plenty of chairs and tables. Excellent breakfast and staff were friendly and helpful.
A window in the bathroom would have been handy. Parts of the hotel were a bit shabby and could do with a bit of updating, such as the indoor pool area and hot tub.
9.0 / 10.0
Location, location, location ❤️
I don’t dislike anything, yes the hotel could a lick of paint and some updates. But all that is forgiven for the location!
10.0 / 10.0
The sea and harbour view,and the spa
6.0 / 10.0
Great location
Some of cleaning wasn’t great.. needs someone like me and a good budget to come and make it great
7.0 / 10.0
Location was excellent
Staff were mixed - some brilliant- and some awful !
8.0 / 10.0
Location was good and the staff
Dated and overpriced
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Haven Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Haven Hotel. Enjoy the water!
Is Haven Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Haven Hotel?
We found 28 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and pool.
