Crewe Arms Hotel

The hotel was ideally located for me being close to the railway station. I was expected a characterless modern hotel without staff but was very happily surprised when I found it to be the opposite.

My only criticism is that the toiletries were meagre.

Location brilliant for the train station. Had to stay overnight ahead of ongoing travel

Bed wasn’t v Comfy :-(

Coach trip to Belgium , early hours pick up from outside Crewe Station so just perfect.

Just right thank you.

I booked a single room for two nights towards the end of June. The Reception team was friendly and advised me about the parking arrangements when I arrived. You can park anywhere, but must give your registration at reception to avoid being issued any parking charges. Direct access to the hotel is from the car park at the back and another pedestrian entrance at the front. I was allocated room 111 which is a short walk from the lift at the back of the hotel. It’s a corner room so has three windows and is light and airy. it’s a very spacious room and could accommodate a double bed. There is a large desk, and a fan was provided which was great on the warm days. The bed was comfortable, if a little soft for me. Tea and coffee-making facilities are provided. The wardrobe has ample storage, and there is a separate bathroom with a full bath and with a shower over. The room is spotlessly clean. It’s a quiet room and also in a quiet area. Despite being close to the train station, you could hardly hear any noise. It was a five-minute walk to local takeaways and about a 20-minute walk to the town centre. There is a Tesco Express around the corner which is great for Food and drink. The hotel also has an on-site bar with a selection of bottled and canned drinks, including alcohol. I’m told this range is due to expand shortly. I would stay here again in future.

The bed was comfortable, if a little soft for me.

Staff were amazing and very polite and respectful. Thank you.

They could be prepared at 7am for breakfast. The coffee machine and toaster were not turned on at 7am and the Orange juice was empty for 4 days, until I requested them to change for new box. Additionally, my room had moths constantly! I did report this at the end of my stay, I wasn’t complaining… but wanted to draw the attention to this for fumigation if needed or pest control?

arrival at the hotel was ok, the booking guy , sorted us out , took our car details and advised us of the floor we need in the lift. all within 5 mins.

arrival at the hotel was a tad stressful, there are two hotels with same name, unfortunately we went to the wrong one first. when we arrived at the correct hotel, was told that the issue I had was very common, and that it had happened a few times earlier with other guests. The room was dated, but we were only there 2 nights. The beds were way to soft, The hotel is right on a busy road, very noisy at night. Then to top the whole experience. We register the car with reception the first evening we arrived,. Then 7 days later, we received a letter from a parking enforcement team, saying we were parked illegally, thus we has a PCN for £70 we needed to sort out.

showers need to be separate from the bath

The hotel has been closed to paying guests for several years, and therefore looks a little tired. The room however was clean and comfortable and enabled me to have a good night's sleep before my early start in the morning. For the price I pais I could not really grumble.

As explained the hotel is a little tired but should not detract from the stay.