Sofitel Xi'an On Renmin Square

Everything. This is an excellent hotel with fantastic staff.

N/a

Room upgraded to a suite and great breakfast.

The hotel name is listed as reminen square but is seems to be known as the Sofitel Grand which caused confusion for transport.

Welcoming and helpful staff. My mother had an early flight and they packed breakfast for her to go. I also used their free wheelchair for Terracotta Soldiers

The name confuses a lot of taxi drivers so we end up walking from the other Sofitel a lot

The breakfast was good. The concierges were very helpful with organising an early departure and getting to a pharmacy when I needed it.

There were so many things that were disappointing from the start. Upon arrival, I was charged a room deposit double the amount of my hotel bill. The hotel is very dated and doesn’t warrant such a high deposit. The carpet in my room was old and stained. There wasn’t a proper coffee machine; only a kettle with coffee sachets. The water next to the kettle is not complimentary, as it turned out when I check out. As other reviewers have noted, the plumbing is poor. Each night, the light in the corridor came on by itself, waking me up. The walls to adjacent rooms are paper thin. I could hear sneezing and raised voices. I had booked this to have access to a pool; however, the area looked so worn out and uninviting that I didn’t use it once. The concierges and the restaurant staff were helpful and professional. However, one of the receptionists was rather intimidating and sharp. I booked this hotel on the basis of its 5-star rating; however, this must be based on its past glory and I would not come here again.