The Terrace Lodge Hotel

I liked the pillows. I liked the ending

The cleanliness. The politeness. The comfort. The space. The tv. The communication. Actually getting breakfast. The bathroom was way too small.

Location was good as I travelled by coach and this was nearby the bus station. Room 101 was a good size, light and airy compared to some other rooms I was shown as alternative options. It was also on the ground floor. I felt comfortable in the room. Its had a tv that worked ( I think you might need to bring passwords etc for any subscriptions streaming channels. It had a desk. Mirrors etc

I was surprised that there wasn't any wardrobe. But there were a number of coat hooks on the wall near the door. So bring some folding travel coat hangers if needed. There were just three draws in the desk. My biggest gripe was the mattress was too soft. However in fairness on bring shown other rooms that I could have had, its possible the mattresses may have been firmer in other rooms, but I liked the 'vibe' of room 101. It would be great if hotels provided firm mattress toppers to resolve such issues. I don't know if this exists as a design idea but it would be useful if hotel mattresses had a soft and firm side to give such options (?) Also there was a green ceiling light which couldn't be turned off. I think it may have been a light to show where the door was in case of a fire perhaps but it was annoying! So bring a sleep mask. I find it strange that there's no food served at all at the hotel or even vouchers given to have meals at nearby eateries eg Wetherspoons was nearby. Room 101 had one window which was on the road side. So if passers-by were talking loudly outside they could be heard, this happened occasionally on both nights. Lastly - I do need to mention a SCAM situation. Prior to my visit I received a what's app message with a booking.com page highlighting my exact dates of travel and picture of the hotel and my name etc. It had memos from the named hotel including a (falsely) named receptionist and hotel manager and photos of the manager etc. It asked me to re-enter my payment card details to confirm my booking and if I didn't do this my booking would be cancelled! So I did this in panic. Then it said my card wasn't supported and to try another card. At that point I realised this was possibly a very convincing scam. I brought this to the attention of booking.com and Terrace Lodge both blamed each other. Hotel confirmed it was a scam.

No breakfast

Heating not hot

Lots of parking nearby. Good location.

No heating in the room when I arrived and I had to figure out how to turn it on. Also there was some security light in the room that you couldn’t turn off and it was really bright.

Excellent location you can just walk right into the centre of town within a couple of minutes and the staff are friendly and helpful the room itself was warm and just the right size and you had a choice of Bath or Shower it's all l you need for a hotel

Maybe a little noisy at times but being in the heart of the town I expected it otherwise nothing that would ruin your stay experience

Convenient for our needs.

Was nice and comfortable!

The fact they charged me for my gf being in her monthly and getting a bit of blood on the sheets they made us both fell bad and embarrassed my gf? All just to keep the deposit

Mostly everything was perfect, the staff are fantastic, lots to watch on the tv, good bedroom and bathroom, I can see how this hotel is perfect for a business trip, and great for leisure.

Only things I’d point out but weren’t really an issue just a preference was regarding the bed. The mattress is very soft and the bed moves on wheels, again more a preference that the mattress is a bit firmer, and the bed frame wheels I do understand due to cleaning for guests and is fairly secure against the wall, not a complaint by any means as the rest of the service outweighs a simple preference. Great place to stay!