Pentahotel Brussels Airport





7.2Good
(2,445 Ratings)
"Amazingly comfortable with great vibes! The food and drink were great and we loved hanging out in the lounge area and shooting pool. Our room was very clean and comfortable and the hotel is definite..."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Need a hotel near Zaventem airport? We’ve got just the place for you! Pentahotel Brussels Airport is perfect for every type of traveler.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.2Good
(2,445 Ratings)
"Amazingly comfortable with great vibes! The food and drink were great and we loved hanging out in the lounge area and shooting pool. Our room was very clean and comfortable and the hotel is definite..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
All was decent and well serviced
NIL
7.0 / 10.0
If you want to avoid city center prices and are willing to walk 10min to the train station that takes you to both downtown Brussels (18min) and the airport (even closer), this is a good place.
Nice bathroom with big shower.
Stylish.
Somewhat tiny room. The position of the AC right next to the bed is suboptimal when it needs to run on full throttle.
6.0 / 10.0
location.
nothing
9.0 / 10.0
Convenient to city. Good value and great food.
A little noisy at night.
9.0 / 10.0
It was very clean, cozy and had all what I needed.
I wasn’t able to find a plug for my hair straightener on the toilet.
10.0 / 10.0
Amazingly comfortable with great vibes! The food and drink were great and we loved hanging out in the lounge area and shooting pool. Our room was very clean and comfortable and the hotel is definitely not your typical airport hotel.
2.0 / 10.0
staff
dirty
10.0 / 10.0
Clean, comfortable beds,quiet and A/C
The bathroom has no body lotion. As I was transiting could not go through the security check with some of my toiletries. Left with very dry skin.
5.0 / 10.0
Quit room, comfortable bed
Check-in: took ages, only one check-in staff to attend. Check-in staff required guests to fill in their own details (again!) in a counter mounted screen.
Room: doggy shower thermostat gave no hot water at first. Was working better but not fixed the following day. Shower lights were not working so bathroom was very dark.
Parking at the hotel was good and available. There were however unexpected charges for parking, this was not clear from the booking web site.
The restaurant served a limited menu of overpriced and non imaginative food. The hotel is located away from a twin centre and does not have a great choice of restaurants within walking distance.
9.0 / 10.0
Good place for airport access.
Clean. Fun design.
3.0 / 10.0
Le réceptionniste
Dear Sir/Madam,
I am writing to formally express my disappointment regarding my recent stay at your hotel, during which I encountered numerous issues that significantly impacted my experience. I hope you will address these concerns to prevent future guests from facing similar problems.
**Room Issues**
- Air Conditioning: Out of order throughout my stay.
- Electrical Outlets: Broken or without power, making it impossible to charge devices.
- Bed Cleanliness: Hair found on the bedding. Strange objects (sausages) were discovered near the headboard.
- TV: Not functioning.
**Reservation & Logistics Problems**
- Incorrect Bed Type: I booked a room with a double bed but was initially given a room with twin beds. After multiple trips back and forth, I was reassigned, yet I was told no other rooms with a double bed were available—a confusing and frustrating situation.
**Overall Hotel Condition**
- Poor Cleanliness: Hallways were dirty, carpets stained, and walls damaged. This raised concerns about overall maintenance and room hygiene.
- Lack of Maintenance: Clear neglect in repairs and cleaning standards. The Penta Hotel seems to have declined in quality, which is especially disappointing as this was not my first stay here.
**Service Concerns**
- Self-Check-In System: The new automated process was inconvenient, particularly for a late-night arrival (1 AM). Guests should not have to perform receptionist duties.
- Language Barrier: Morning staff spoke neither French nor Dutch, limiting communication to English only.
- Positive Note: The night receptionist was helpful and friendly, and the complimentary lemonade in the hallway was a nice touch.
**Conclusion**
These issues reflect a troubling decline in standards. I hope this feedback prompts immediate improvements to restore your hotel’s reputation.
I look forward to your response and resolution. Please feel free to contact me for further details.
2.0 / 10.0
Close to the airport
Despite clearly requesting a double bed, I was assigned a twin room. My request was completely ignored. I was given a twin room instead, and when I raised the issue with staff, I was met with rude, unprofessional, and frankly bigoted responses.... "Why can't you go and push the beds together?" I was told 😒 . I ended up sleeping on a single bed after paying for a double... I was too tired to think of going elsewhere.
Even more frustratingly, I heard them offering later-arriving guests the option to choose between a twin or double, which confirms my situation could have been resolved but was simply dismissed without care.
The corridors were dirty, uninviting and poorly kept with cutlery left out for hours. The price of the stay in no way reflects the quality or service [or lack of it]. This was a deeply disappointing experience, and I would advise others to look elsewhere.
7.0 / 10.0
The design and the atmosphere in the whole hotel and the hotel room itself were very nice. The breakfast was above our expectations, a lot too choose and tasted well. And the gym was very nice to have and it was very big. Because we were here for sports competition, ghis helped with the preperations very nicely.
It was not as clean as other hotel rooms, but not too disturbing. The parking was expensive, but we could have chosen to park outside the hotel area for free. The pillows were very soft, just like air.
8.0 / 10.0
Convenient for work and facilities were nice.
10.0 / 10.0
staff was very friendly even at 3 am when we got back
room is a bit small, but very cozy and fair for the price anyway
5.0 / 10.0
It was fine for one night, it's pretty close to the airport.
Looks like a hookers club, if you turn on the tv, the first thing you see is a whole scala of p*rn and adult movies... It was really weird.
8.0 / 10.0
Great front desk staff
Longer distance than expected from bus and train stop.
No restaurants nearby
9.0 / 10.0
The hotel was clean, and the room comfortable
Just the beds that were separated, if you are couple you're gonna feel like you are in different beds
2.0 / 10.0
Location
It’s like a truck stop and not so clean and very noisy
6.0 / 10.0
Good breakfast. Very nice staff.
Noisy rooms. Heating system and TV not working properly. Old installations and infrastructure.
9.0 / 10.0
Nice and close to the airport. Super friendly and helpful staff. Very clean and comfortable beds
Nothing it was great
9.0 / 10.0
Staff was very nice, and the room is clean and spacious for its price
8.0 / 10.0
10 minutes by car from airport
8.0 / 10.0
24/7 staff availability
Freindly staff
Ambient place
Comfortable beds
3.0 / 10.0
location
good breakfast
parking not free not far from the hotel
shower - broken I mean it wasn't broken but I couldn't shower properly because the cable was somehow too short
no soap in the bathroom and in the toilet
noisy because they don't have proper windows like double glazing
10.0 / 10.0
EXTREMELY friendly staff, really good installations and hobbies
The TV in the room didn't work and the air conditioner had some trouble working, perfect!!
8.0 / 10.0
Both not
Comfirt
6.0 / 10.0
Staff were so friendly . Bar available 24 hours with no complaints from team . Fresh towels given daily .
It’s abit far out with not much around . Small menu options. Which is a shame as many using Uber eats which we thought was a loss for the hotel . Rooms were very hot , beds and pillows not comfy . A fridge in the rooms would be ideal with having to buy food else where
4.0 / 10.0
located close the airport, has nice features like a pool table and a gym. a filtered water available at the entrance to refill your bottle is an added bonus
it looked and felt dirty, the hotel, including the room had a very unpleasant smell of body odour mixed with stale alcohol. rooms have a general unkept appearance, some broken items (plug socket, curtains, mould in the shower, stained bedding) the sound proofing in the rooms is quite poor. in the morning there was no hot water in the shower.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Pentahotel Brussels Airport. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Pentahotel Brussels Airport pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Pentahotel Brussels Airport?
We found 25 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.
