Hodelpa Nicolás de Ovando

an absolutely beautiful building and room. Great staff and attention to detail.

Historic ambiance, location, exceptional service.

Had a few mosquitos in the room. Can't really be avoided here (like any tropical lacation).

Location is perfect: spacious and clean rooms right inside the walls of the Colonial Zone. Free parking available, although there are only a few spots. Nice outdoor pool. Breakfast included — not very abundant or varied, but the food is good. Check-out at 12:00.

The bed was a bit uncomfortable

Hotel is centrally located if you want to be in the Capital. One of the reasons we have come here over the years is the antique authentic cultural touches all throughout the hotel and the safety. The beds were comfortable and the doormen were very nice and helpful.

I was traveling with my elderly mother, and unfortunately, the layout of the room was not suitable for her. There were three steps leading to the bathroom with no railing to hold on to, which posed a safety risk. On our last day, she fell on those stairs. Additionally, we paid for breakfast in advance, but the experience was very disappointing. The food was cold, lacked variety, and was not of acceptable quality. When we raised our concerns to the waitress and to the front desk, we were told the charges would be waived; however, at checkout, we discovered that they had not been removed. Furthermore, our room was not cleaned for two days despite having the sign displayed and making direct requests to the housekeeping staff. It was not until we got management involved that our room was finally cleaned. We checked out around 4:30 AM, and the front desk attendant was asleep behind the desk and initially reluctant to provide us with a printed statement. After insisting, I received a copy and noticed charges for the in-room bar, which we were previously told by staff and housekeeping was included (DO NOT CONSUME ANYTHING IN THE ROOM). We were unable to resolve the issues of the breakfast and mini bar charges before departure with the front desk since one the man that was working seemed bothered we woke him up from his sleep and was being short with us, and two because we had to leave for the airport and were told the manager would not be available until 9:00 AM. Overall, the number of inconveniences we experienced significantly impacted our stay. Unfortunately, based on this experience, I would not choose to stay here again.