Grand Palladium White Island Resort & Spa - All Inclusive

Marvelous

My friend and I stayed here with it being all inclusive. Downside it wasn’t near much and there was a ton of kids and families. I didn’t really expect there to be a lot of kids with it being Ibiza, but this was our first time also going to Ibiza. I also paid for an ocean view room, which doesn’t exist and the never accommodated or gave me my money back for the difference. The rooms DO NOT have an OCEAN VIEW, so don’t pay extra. Other than that the food was good and the hotel was nice. The downside, The AC in the room is only on when there’s motion in the room. So the room did get really hot at night while we were sleeping and would be hot during the day when we’d return from being out. All in all seemed really expensive for having those issues. I’d recommend for a family, but not for young travelers looking for a party.

Hotel did not receives the money on time from Agoda. We were stopped from checking out

We had an enjoyable stay overall, with some good points and some disappointing ones, but unfortunately the way things were handled on our final day left a very bad impression and ended the holiday on a bitter note. Good points- The rooms were clean, tidy, and well maintained throughout our stay, and the majority of the staff were friendly, helpful and always smiling. The food was good, with plenty of choice. Nothing was particularly outstanding, but everything we had was enjoyable and there was always something to suit everyone. Bad points- There were, however, a number of issues that made the experience fall short of what we would expect from a 5-star hotel. 1. Within the pool there was noticeable moss and algae on the tiles, which didn't give the impression of a luxury resort. 2. Pool towels regularly ran out, meaning we had to use towels from our room on a couple of occasions. 3. The daytime snacks and ice cream selection were also quite limited. 4. The poolside service was disappointing. There only seemed to be one member of staff serving drinks around the entire pool area, so service could be very slow. If waiter service is being offered, it really needs to be properly staffed. 5. Another inconvenience was the lack of toilets near the pool. The only options were to return to your room or walk up to reception, which isn't ideal when you're in swimwear. 6. Our room overlooked the pool area and it was extremely noisy most nights, with noise continuing until around 4am or 5am. 7. We also found some of the drink pricing confusing. For example, a strawberry daiquiri incurred an extra charge while a lemon daiquiri was included as part of the package. 8. The hotel does offer direct beach access via a gate and short pathway, which is useful, but there is no dedicated hotel beach area. You either sit on the public beach or pay to use facilities belonging to one of the nearby beach bars. 9. We were unable to get bookings in any of the à la carte restaurants during our stay, so can't comment on them. I would strongly recommend booking these as soon as you arrive to avoid disappointment. The BIG issue- The biggest issue for us was our departure day. When we checked in, our group of four across two rooms was asked about our flight times. We explained that one room had a flight at 4:30pm and the other at 9pm. We were told that our room could be kept until we left for the airport at around 2pm, while the other room would need to check out at midday but could continue using the hotel facilities for the rest of the day. On our final day, at around 12:30pm, I discovered my room key no longer worked. When I went to reception, I was told we should have checked out at 12pm and that we would be charged €80. At that point all our belongings were still in the room and we were still in swimwear, having fully expected to keep the room until we left as we had been advised on arrival. We were eventually allowed back into the room to gather our belongings, but within a couple of minutes a member of staff was knocking at the door demanding that we leave immediately. What upset us most was the way the situation was handled by all staff involved. A manager became involved and, before even asking us what had happened, began speaking in Spanish to a colleague about the situation directly in front of us. Initially, we assumed she didn't speak English, but after their conversation she addressed us in fluent English. It felt rude to discuss our circumstances in front of us without including us in the conversation. Rather than accepting there may have been a misunderstanding or mistake, she effectively accused us of lying. She asked which member of staff had told us we could remain in the room and then approached him directly, insisting that he would never have said that. The whole situation became a "he said, she said" discussion in the middle of reception. At no point did anybody consider that there may simply have been a communication error. Instead,