Mercure Manaus

Café da manhã

Não ter nenhum tipo de alimentação fora do horário do café manhã tanto frigobar quanto lanchonete. Chuveiro fraco.

Agilidade

O cartão que recebi para acesso aos quartos não funcionava direito

Localização

Frigobar sem água

Very very overpriced. The girl who checked us in ( pink hair ) was not very friendly. She originally said she had no booking under my name and when I showed her my booking.com confirmation she just said ok fine. She gave us no information on WiFi, where the pool is, breakfast, check out etc; and seemed inconvienanced when I asked. My partner who is Brazilian paid first and was charged the correct amount but then our card did not work - when I retried ( I am not Brazilian ) they overcharged us by a significant amount. Maybe this was because we were tourists? As we experience this in tourist places in Brazil but did not expect it here. Anyway, this really turned us off. When I queried it the solution was added credit to our room. We used the credit to buy cocktails which were also overpriced, we spent the amount of credit we had but a 10% service tip was added on - seems like a trick to spend more money at the hotel. It’s also not near the centre and the area is not very safe to walk around. The rooms are ok but nothing special for the price. No toiletries, no water, no robes - for the price you’d expect at least water in the room, especially considering you cant drink the tap water here! We wouldn’t return. There is much better value for money in manaus.