Free Shuttle,Official Encore Water Park,XBOX,Movie,Games,Cage,Pool/Spa,Star Wars

The house was as described on VRBO. The private pool was great to have on quiet days and the water park passes were a nice change. Property was 30-35 mins from Disney and a close drive to restaurants, grocery stores, and other amenities. We would be happy to stay at this listing again in the future.

We enjoyed our stay a lot. It was our base as we went to Universal Studios. It was nice to come home to the hot tub each day. The kids loved the air hockey table. The kitchen could use some more pans.

We enjoyed our stay. The house was great and we loved having our own pool and hot tub. The property manager was responsive when we had some issues which were resolved promptly. We appreciated the amenities at Encore like the restaurant and water park. This was our third time staying at an Encore home and we will be back!

The Great 1. The pool and hot tub were fantastic. 2. The water park at the resort was great. The Good 1. Location of the property was close to the Disney Parks. 2. House layout was good. Large open kitchen and living room. 3. Kids liked two themed kid bedrooms. 4. Each adult couple had a queen or king bed to sleep on and beds were comfortable. The Bad 1. The resort is divided by a busy road. Our property was on the opposite side of the main office and water park. 2. The carpet in bedrooms was dirty and had multiple stains. There were multiple holes in the sheetrock. Paint on the trim was worn. Trim around the cabinets was loose / broken. 3. AC would not cool below 75 degrees. After several back and fourth’s over multiple days with the property manager a technician came out and unfroze the AC. The Ugly We had a very poor experience with the property manager, Jianhua Sun, and the company Sun/Zheng Rental out of Edmonton, Alberta Canada. 1. Shortly after I booked Jianhua offered a $100 booking discount if I rebook the same property on another VRBO listing without cancelling my current reservation. I did not feel comfortable doing this with the no cancellation policy. Thought this was a scam. 2. Six months before our trip, Jianhua sent me an invoice for the pool and spa heating of $755 for immediate payment to “guarantee” service. Finally changed invoice to 2 weeks before check in. 3. About a week before our trip Jianhua contacted me to let me know that the property was available a day early. I let him know we could not change flights but would like early check in. Jianhua initially offered $338 for us to check in 6 hours early! I told him $100 is the max I would pay. He sent another offer for $200 and a third for $159. He finally sent an invoice for $100. 4. When we checked out, I was concerned that we would be charged for some of the items in disrepair. I notified Jianhua when we left and received confirmation that check out looked good. Two days later we were charged $1100 for a broken projector with no details. The projector is ceiling mounted. I asked Jianhua to describe what was broken. I received a message from Jianhua stating that if we did not break the projector he would check with other guests. I finally received a notice from VRBO that my credit card would be refunded within 15 days. I liked the resort. The house was acceptable. I would never rent a property managed by Sun/Zheng Rental.