Mayan Monkey Tulum - Social Hotel

The atmosphere of the hostel was great, with a very social and welcoming environment that made it easy to meet new people. The facilities were clean, the common areas were lively, and the location was convenient. What made the biggest difference, however, was the staff. Denis Cruz at the reception was exceptionally friendly, helpful, and always greeted guests with a smile. He went above and beyond to make everyone feel welcome. I also joined the cenote tour with him, and it ended up being one of the highlights of my stay. His positive energy, local knowledge, and genuine interest in guests created a fantastic experience.

Nothing significant. I had a very enjoyable stay.

Well maintained.

That I had to show my passport to check in. A valid form of ID such as driver’s license should be sufficient to check in. You are not at a border nor are you border services. My driver’s license was accepted at every other stay I had.

Everything this places is AWESOME

The kitchen could use more cooking ítems, specially pots and pans

1. The front desk staff including Vanessa, Karen, Emannuel, etc, and the bar staff was super polite, and friendly. 2. The people I was able to socialize with were awesome. 3. The breakfast was great. 4. A/C in dorms.

I dont mean to sound rude or anything, It was a pleasant stay overall, but the experience fell short in numerous ways, and there is scope for improvement as I have been to a lot cheaper hostels that were better. Hence, this is more of a feedback from consumer to business to improve. 1. The cleanliness of the dorms. The wash basins were clogging, there was no door between the shower, and the clothe racks, and it just ended up being pretty messy all the time. 3. The common area couches were very spotty, and messy . I dont know how often they were cleaned, and could totally use pillow covers that can be thrown into the laundry every now, and then. 4. You’re better off renting scooters from outside the hostel. The scooters were pretty beat up. I think they should repair the scooters before renting them to their guests. The scooters were also mot great on gas 5. Last, but very important was the obnoxious DJ sets they were playing EVERY DAY starting 12.00 pm-12.00 am even when there were only 3 people sitting at the bar. I understand its a bar area, and they have to play music, but I feel some lounge music playing at a LOWER volume that could help us talk to each other without having to scream into each other’s ears would have been great. Because of this reason, there were barely anyone wanting to sit in the bar area and socialize. Since its a hostel, they could have focused on organizing more group activities. All from love, no hate❤️