Hotel Mala Pokhara

Clean

Good location

Excellent location, comfortable beds, fantastic 7th floor lounge area with amazing view of Anapurna’s Fishtail and other mountains. But more than that, we loved the staff. Kusum Rai and Ajai Poudel were the best part of our experience at the Hotel Mala. Kind, personable, accommodating, professional and sweet, they went out of their way to make sure our needs and wishes were met. They are true hospitality professionals and were we honored to have them as our hosts.

The breakfast was a bit lacking and could use some improvement. That is the only meal we experienced at this great hotel.

This hotel is great. The staff are incredibly friendly and professional and bent over backwards to accommodate us. The rooftop pool is small.but fantastic. There is also a rooftop sitting area where you can have drinks delivered while gazing upon the beauty of the Annapurna range. The hotel is a 5-10 minute walk to all the coffee shops, resturants, trekking shops and other stores. And maybe a 15 minute walk to the lake. The hotel is an incredible value for the location, comfort, cleanliness and friendly staff you get. Can't recommend it enough.

The only negative is the "resturant". The breakfast is not very good at all. After a couple of mornings, I ate breakfast elsewhere. On the bright side, the momos are delicious!

The hotel was nice with adequate amenities. It was in a convenient location.

I had a disappointing experience with the staff’s behavior during check-in. Upon arrival, they suggested I cancel my existing booking through the app and promised to upgrade me to a better room for just an additional 200 NPR. However, they were fully aware that my booking was non-refundable and payment was to be made at the property. Had I followed their suggestion, I would have been charged by Booking.com and also had to pay them in cash — essentially paying twice. This felt misleading and unprofessional. Overall, I found the approach quite unethical and it left a negative impression.