El Faro Coral 103 -Poolside Fun-Susan Mattingly

Great location, friendly and responsive staff.

Unit was very nice. The complex was also very nice. Easy check in and the staff was extremely nice, friendly, and helpful. Would definitely come back!

We had a very nice time at Luna encantada , very friendly staff and located just a few minutes from ferry to Cozumel and 5th avenue .Very convenient walk distance to Walmart to do groceries . Sargazo was very bad at this time of the year . Hopefully it will change .

Over all, El Faro was ok but we had several issues that were never resolved during our stay. This was our second time staying here in as many years. FYI, our first year we had no problems. When we arrived at room 103 the WIFI and cable did not work along with a broken coffee pot. Within a day the coffee pot was replaced and on the third day WIFI was fixed. The cable was never fixed the entire time we were there. One of the six people in the room contacted hand foot and mouth disease from the pool at the resort.(which I'm not sure this is their fault due to what i have read it is running rampant through playa right now) Last but not least, we were told we could do late check out. We were moving our things down the street to another resort for our last three days of the trip so we checked out, locked the room up and grabbed what we could and left a few things that we couldn't grab on the back porch by the pool. We proceeded to carry what we could down the street on 1St (literally a five minute walk) we checked in dropped off what we had and returned to grab the few things we had left on back patio. When we returned the maids had grabbed our things and pulled them back inside and had gone through everything and grabbed what they wanted. They didn't get a lot but it was the principle and we only did what management told us to do. Anyway management tried to make it right by giving us a cheap bottle of tequila which we kindly declined. Two other couples that own a couple units heard our story and tried to help us with what they could so thanks to them. All in all be careful when staying here and just know that there are better options in playa in our opinion.