Village Park Suites





7.9Good
(171 Ratings)
"The kitchen had everything we needed. The beds were comfortable"
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 2 baths
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Village Park Suites enjoys a location in Zell am See, 1.3 miles from Zell am See-Kaprun Golf Club and 29 miles from Bad Gastein Train Station. The property is around 1.3 miles from Zell am See Train Station, 1.7 miles from Casino Zell am See, and 2.
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Balcony/Terrace
WiFi/Internet
Ski in/Ski out
Family friendly
Safe
Accessible by lift
Key access
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.9Good
(171 Ratings)
"The kitchen had everything we needed. The beds were comfortable"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
I can't speak of the booked room as I was upgraded to a bigger apartment. It is big and has a balcony. And a good view
The displayed pictures in the reservation is highly edited and doesn't represent the reality of the rooms. And some of the rooms are oriented differently. Also eventhough I spoke with booking support and the accommodation manager they refused to shorten my stay as I wanted to change to another place, they said either complete the whole stay or cancel with no refund. Some of the negative points I faced during my stay:
1. Paid parking even though each apartment has a designated parking space
2. Not cooperative and booking.com support didn't help with the resolution.
3. Smelly apartment and cleaning is subpar for the asked price alot of dust accumulation and kitchen ware.
4. Very slow in response and no immediate access to the staff.
5. Displayed pictures doesn't represent the reality in the place. The pictures are edited to be more attractive.
6. Beds are not comfortable. And mattress seems to be old
1.0 / 10.0
Honestly, nothing was satisfactory about my stay. The location could have been good, but the
This was one of the worst accommodation experiences I have ever had. Upon arrival, I spent about 1.5 hours with my family looking for reception, which turned out to be in a completely different location about 10 km away. I called them multiple times with no answer, and only with the help of a neighbor did I find the address. The reception staff were extremely rude and unwelcoming. They forced me to pay a €500 deposit without providing any clear instructions for check-out. Upon departure, they unfairly deducted €150 from my deposit, claiming I had not washed the breakfast dishes — something I was never informed about. I even offered to wash them immediately if given 30 minutes, but they refused and insisted my time was up, even though I checked out at 10:00 am. Their service was unprofessional, disrespectful, and unacceptable. I am requesting the return of the €150 and compensation for the 1.5 hours I wasted waiting to check in, with calls and messages ignored. I strongly advise others not to stay here.
9.0 / 10.0
Nice place and location
The key 🔑 you have to take it from different place 3-5 km from the property
8.0 / 10.0
I like the view and two bathrooms
I like the furniture
And big windows
The reception is so far away
No staff for cleaning
No phones to communicate with reception
One Soap 🧼 for dishwasher
8.0 / 10.0
Nice clean rooms. Summer card included.
No toiletries, cleaning soap provided. No reception desk. For check process you need to visit vaya resort. Extra charges for parking.
8.0 / 10.0
The check in has to be done at the hotel which is 40 min away by bus. The listing on booking.com does not make this very clear. We arrived at the suites with children and luggage and there was no one. When we called the contact person we were told we had to go there. We realised that this was not possible without a car. The hotel chef NICOLE is an exceptional person. Understanding out situation she brought the keys and took me to the hotel to complete formalities. She even dropped me back.. Samuel at the reception was also very helpful.
The check in site is at the hotel which is far from the actual apartments.
I's not practical for people without a car to check in at a distant location then again travel with luggage etc to the rooms.
There was no washing machine though it was listed by booking.com.
The sommercard can be used only from 4 pm on arrival day till 9 am on checkout day which makes is usable for only half the actual stay.
I was asked for 500 euro deposit which was not mentioned on booking.com when i told them I was unprepared they agreed to not take it but I think booking.com needs to improve the clarity on their listings: check in process/ deposit/ amenities like washing machine
4.0 / 10.0
The apartement was very hot and no AC in the apartement
9.0 / 10.0
Villagepark Suites by VAYA is a great choice for a comfortable and convenient stay in Zell am See. The apartments are spacious and well-equipped, with fresh towels provided every day. The property is also located in a great location, close to public transportation, restaurants, and shops.
One of the best things about this appartment is the Sommercard, which is included in the price of your stay. This card gives you discounts on public transportation, lifts, and other attractions in the area. We were able to use the card to save money on our transportation costs and to visit some of the local attractions that we would not have been able to afford otherwise.
The apartments also have a well-equipped kitchen, which is great for families or groups who want to cook their own meals. The kitchen has everything you need, including a stove, oven, refrigerator, and microwave. There is also a dishwasher, which is very helpful.
Another great thing about this apartment s that it has two bathrooms. This is very convenient for families with young children. The bathrooms are clean and well-stocked with towels, soap, and other toiletries.
The view from the apartment is also amazing. You can see the mountains and the lake, which is a great way to start your day.
The reception is located in another part of the city, which can be inconvenient if you have any questions or need assistance (e.g. pick-up keys). The reception staff also seemed to be under-trained and incompetent. We had to wait for a long time to get help, and the staff was not very knowledgeable about the area or the property. However, the manager was very helpful and resolved all of our issues.
Parking is an additional cost, which can be a nuisance for some guests. The train line is also close by, which can be noisy during the day. However, the train does not run during the night, so this is not an issue for those who are looking for a quiet stay.
8.0 / 10.0
Keys were easy to find when arriving to the property
I had to call several times to organize access to the property due to late arrival
8.0 / 10.0
very good location close to the slopes, large apartment, good storage for skies
the initial cleaning wasn’t very good and there wasn’t any other cleaning of the apartment on our stay.
8.0 / 10.0
lovely staff
big space apartment
free parking
near to train rail
9.0 / 10.0
every thing was amazing
i think they need to add washing machine and microwave it’s really so essential
also to increase more cable channels in the tv
10.0 / 10.0
The kitchen had everything we needed. The beds were comfortable
Not all beds had bed sheets
9.0 / 10.0
Spacious appartment, really felt luxury. Also with the Sommercard it was a great deal. We enjoyed our stay a lot!
There were some dog hairs on the couch, but that was the only thing I can write here
8.0 / 10.0
lovely comfortable place
train comes right next to the rooms
6.0 / 10.0
Big place
The hotel is next to a train trail,makes a lot of noise. No shampoo, soap .. no coffee,tea the kitchen is empty you will to be very basic stuff like sugar,oil,salt....
9.0 / 10.0
The apartment was very spacious and modern and clean, everything was fine, no complaints.
Would have been nice to have air conditioning or fans, but with the windows open, it was fine.
7.0 / 10.0
location and its clean
No washing machine and no AC
8.0 / 10.0
Big and nice apartment. Very nice serviceminded personnel and quick reply on our questions.
It was too close to the railway, woke up several times at night when the train drove by.
Had not been clean under the bed.
10.0 / 10.0
excellent
the clean of thr property
10.0 / 10.0
Everything Perfekt
Everything Perfekt
10.0 / 10.0
Everything
Everything Services
10.0 / 10.0
Located at the best spot.
With the summer card they offer, you can save a lot of money.
The lady at the reception is so welcoming with a lovely smile and she helped our family a lot.
Overall, wonderful place to stay!
10.0 / 10.0
Good and clean
10.0 / 10.0
Really good location, safety parking garage.
Large apartment with 2 bathrooms and All new equipment into Appartment. Nice and helpful stuff.
8.0 / 10.0
Large comfortable apartments (two bathrooms), private parking, well equipped kitchen.
There was no hair dryer.
8.0 / 10.0
prima huisje en een prachtige omgeving
nvt
7.0 / 10.0
المكان جداً جميل المطعم في الاسفل زاد المكان جمال متعاونين ، الاطلاله جميله
-لا يوجد شطاف
- المواقف مدفوعه
- المرافق نوعاً ما قديمه
- الاسره الزوجيه ليست مريحه مفصوله
8.0 / 10.0
Lokalita
Informace o garazi az po zaplaceni ( nizky strop a nutnost zmenit vozidlo), ocenila bych tuto informaci v popisu ubytovani.
5.0 / 10.0
Recepční nebyla moc příjemná.
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Village Park Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Village Park Suites pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Village Park Suites?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
