Novus Jiva Anyer

The view

The sea shore too bad

The friendliness of the staff was outstanding, nothing was too much trouble for them. Specially the pool attendant Sugan. He really went out of his way for us to feel welcomed. It felt as if we had a private swimming pool. The range of food at breakfast was also good. The surrounding area of the hotel is very well taken care off.

Some of the overall cleanliness or maintenance in some parts of the hotel let it down. The shower head was loose and kept falling forward, making it uncomfortable to use. The area behind the headboard on the bed had quite a lot of dust trapped behind it, and the tap on the bathtub was also loose and wonky. They should all ideally be replaced. Also, the downstairs pool by the beach was looking a bit tired with some tiles missing on the outside wall. Refreshment options buy the beach were also very limited, or not advertised as much as they could have been. The location can also feel quite remote from anywhere else, so not much to do apart from spending time at the Hotel, which didn't include too many activities, only one of two nights of the week.

Room, atmosphere, the pool, breakfast. Basically everything!

N/A

- quite modern style and design, the rooms and terrasse are big, the room service is good quality - beautiful view on the Vulcano and straight

- you pay high price to get a terrasse but you can not smoke on it ! - only one electric plug for all the room ! only one towel for 2 persons, and they refuse to give more (based on a 200 EUR rate per night, and 5 stars classification) - some of the staff can not inform properly (they told me that breakfast is until 12 am, but actually it was 10 when arrived in the restaurant) - no indication where and how to go to the reception, when arrived (just guess that you have to park your car somewhere)