Beachside Oasis

The location was outstanding, minutes walk to coffee shops, bars, restaurants. Beach was a two minute walk. House itself was beautiful, spacious and spread over four levels so everyone was afforded some privacy.

Just a small complaint, for the cost of the accomodation, a better offering of Bathroom towels would be expected. Two small bath towels (no hand towels or bath mats) would be a minimum in my opinion.

Spacious - good for family get togethers. Cole to the beach and shopping centre.

There was a smell in the downstairs bathroom- bin had not been emptied. Upper Double bunk bed in one of the bedrooms had not been made. The doona supplied with this bed was odourless and stained( this was quickly replaced once we made contact with the management). Much appreciated. There was no handwashing available in the ensuite bathroom and living area bathroom ( this was replaced without haste once management was notified ). Thankyou. The outdoor furniture was unsafe for use. Rusted through and requires replacement. There was an incident where guest fell onto floor on balcony from single seat. Luckily, the seat cushion cushioned the fall and there was no injury. Also, the larger lounge of the two had a support leg and it was duck taped- we found this after lounge became unstable.!!!

Location was fantastic. Lovely home in a quiet complex with modern amenities. Loved the Retreat area on the top level.

Beds were too soft and pillows uncomfortable, making sleep very difficult. Multiple text messages from agent giving instructions on leaving the premises, felt we werent trusted to do it right. Also no mention of having noise and temperature monitors on the property until we received a text message an hour after arrival accusing us of switching off the noise monitors, breaching the agreement. We were very stressed and shocked during this time, having no idea what to look for. We called the emergency after hours number who had no idea what we were talking about, 3 technicians later confirmed the text was sent in error. Not a very nice start to the holiday and we were constantly worried about the kids making noise once we found out we were being monitored. If you have young children who need you close by, the master bedroom wont get used as there is only 1 bedroom on the main living floor, the rest are on lower levels and have smaller rooms and beds, which is where we ended up.

location was amazing the house was extremely well kitted out - it had everything.