Aldea Kuká, Luxury Eco Boutique Hotel

Its very peacefull and organized.

The tap water to brush my teeth made it hard for be because its actuvated with a sensor and maybe it didn’t have enough battery or something that just made it really hard to

We loved the breakfast. It was super fresh and generous. Loved the location on the outskirts of town. The beach itself was never crowded and lovely. It wasn't hard to walk the beach into town either and was a fun activity.

The only thing we didn't like was the techno, euro beat music that was sometimes playing from the restaurant. It wasn't necessary and could be annoying at times.

A friendly welcome when we arrived and we were given cool flannels and a refreshing drink after our travel. That was really nice. Checked in and wow, the room was stunning! Spacious, clean and well thought out. We loved the natural stone and wood aesthetic. The bed was huge and very comfortable, super soft sheets. Huge shower, basically bigger than our bathroom at home 😅 and the bath was big enough for two. We were given a welcome drink on our first day - a mezcalita and then we had some tacos for lunch, cochinita pibil 🤤 Breakfasts were very pleasant, lovely fresh fruit and juice included. We also had a nice meal in the Japanese restaurant where the fish was super fresh. Staff are friendly and attentive. The hotel is right on the beach so you get stunning views and it's really convenient to be so close. We took the morning yoga class and it was such a zen way to start the day, incense burning and calming music as you moved through various stretches. All in all this hotel was really great.

The comments from other guests about the lack of noise insulation are fair and accurate. You can hear your neighbours very easily, which can be a bit distracting. Our room seemed to struggle with the WiFi connection, but the rest of the hotel it was fine. So not really a huge issue.

Located on one of the best stretches of beach on the island and within easy walking distance to the town centre. The beach set up is lovely, comfy beds and cabanas, always plenty of room, you feel like you have all the beach to yourself

Paid a premium for a “sea view” suite, however from our room you could only see the sea if you climbed up a steep ladder to the balcony located on the second level. On arrival they kept us standing at reception 20 mins going through a list of things we could not do and associated fees. The property is ok but do not expect a 5 star resort and definitely do not expect a 5 star service. The staff was the biggest let down of our holiday to the point we were uncomfortable being in the resort, it looks like nobody is in charge, they don’t really know what they are doing, one hour wait for food at the restaurant, no apologies offered, given some free guac and charged for the full bill, staff would smirk at you and look annoyed if you make any request or little criticism (our room had not been cleaned at 3.00pm and we were met with a “room cleaning stops at 4.00pm” remark and a annoyed face). The staff in the restaurant (with the exception of Luis who was lovely) behaves like they are doing you a favour a cannot be bothered at all. Also be ready for the “tip squad”: at the end of each meal they send out a person with the bill and they literally lurk over your shoulder (at night they point a torch down to your bill, which was so funny as it was light enough to read the bill) and watch you tip them, we had to ask them to leave on a couple of occasions. When we checked out, we had to wait until someone checked our room and told reception it was ok. Not sure what they were expecting to find, I like to think perhaps we looked like rockstars who trash hotel rooms. Do yourself a favour and walk to short distance to the town for great food and amazing service, everyone on the island was amazing and welcoming except in our resort. 100% would go back to Holbox, but would choose another resort