Mama Shelter Lille
Top rated by guests





8.4Excellent
(2,368 Ratings)
"This is the second Mama Shelter I've stayed in, so I knew what to expect. The hotel is really nice with fun design. The staff were great and really informative. It's in a great location, walking dista..."
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3-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Mama Shelter Lille is located in the center of Lille, a 4-minute walk from Lille Flandres Train and Metro Stations, as well as a 7-minute walk from Lille Europe Train Station. This hotel is also 1969 feet from the Grand'Place and Lille's Opera.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.4Excellent
(2,368 Ratings)
"This is the second Mama Shelter I've stayed in, so I knew what to expect. The hotel is really nice with fun design. The staff were great and really informative. It's in a great location, walking dista..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
This is the second Mama Shelter I've stayed in, so I knew what to expect. The hotel is really nice with fun design. The staff were great and really informative. It's in a great location, walking distance from a lot of good places so I'd definitely stay here again.
7.0 / 10.0
The location, the staff, the room and the bed
The shower had a very low pressure so I couldn't wash my hair.
8.0 / 10.0
It’s a cool hotel, funky and artsy with a good breakfast. Especially the fresh juices, croissants and coffee! They have entertainment at night as well but on the 5th floor you don’t hear any noise.
We wanted a pre-dinner drink but the service was very slow. Rooftop is closed during winter time.
8.0 / 10.0
Location
WiFi was terrible
8.0 / 10.0
Great atmosphere
Lack of parking spots
6.0 / 10.0
Ros very clean and the hotel close to Lille stetion
Not enough facilities, world have been good to have tea/coffee facilities / a kettle in room. Felt very studentish so probably better for someone in late teens or early 20s. Lacked the subtle touches. Breakfast very very average.
9.0 / 10.0
Staff were very friendly and helpful
Breakfast had quite a big selection
Location was perfect, central to everything
Room was nice and clean
Generally a nice, quiet, modern place to stay
Some more cooked or healthy options at breakfast might have been nice - omelette, oatmeal etc
Pillows were awful, way too soft for me and the window in my room was tiny which made it a bit dark
9.0 / 10.0
Property was clean and quite funky decor.
I thought the hotel was expensive and breakfast was not included in the expensive price.
8.0 / 10.0
Fantastic location! The staff were super! Food & drink was great!
The rooms were lovely- but the Aircon is nonexistent. Didn't work at all. So the rooms were baking in the summer!!!!
8.0 / 10.0
Great rooms, very convenient location.
Our room was on the first floor and it was loud at night with an outside seating area with music playing just below.
7.0 / 10.0
The atmosphere is nice: the lobby, the rooms, the restaurant. Good beds. Good location in the centre
The airconditioning did not work in one room, and it was still hot in the other room too. There was no water pressure for the showers at all
9.0 / 10.0
Great vibe throughout the hotel. Warm, friendly staff. Good location. Very good breakfast service.
The AC wasn’t cold enough. A room fan would have helped.
10.0 / 10.0
Great location, perfect from Eurostar and then to the city
Clean hotel, friendly staff
N/a
8.0 / 10.0
We loved this quirky hotel with its fun decor. The room was simple but had everything we needed, and the bed was incredibly comfortable. The shower had great pressure, and the wifi worked perfectly throughout the property.
The staff were friendly and helpful. Although there was a DJ playing in the restaurant later that night, we heard no noise from our second-floor room. The bar and restaurant were great for unwinding, and while the food was good, service was occasionally slow. Breakfast was extensive and delicious, though a bit pricey. Overall, a great stay! Would definitely recommend.
10.0 / 10.0
Loved our stay
The breakfast was amazing- loads of choice and excellent quality
The staff are great so helpful
Beds are so comfortable
Brilliant location for Eurostar and to access the rest of city
Would have loved a kettle in the room but that’s a minor
6.0 / 10.0
I will divide this into 2 sections.
The Stay v The Restaurant
The Stay
Very chic rooms that are fairly spacious. The price is definitely good for what you get in France. The staff at reception were very friendly and helpful. The only thing I would improve is to have a bottle of water in the room (which is quite normal for hotels) and to provide some tourist information for visitors near the reception. But otherwise it was great.
The restaurant
Now this really made me want to go lower. The Mama Shelter restaurant is definitely very excited to give you an authentic French experience filled with rudeness , unprofessional & discriminatory behaviour. When you come to France, you already prepare for this much renowned behavior / hospitality but you don’t expect it from the hotel you’re staying in. You wait 20+ minutes while they serve all other French people. When you try to call the waiter over , they pretend like they don’t see you. So I had no choice but to walk over to reception to get the lady at the front desk to help me and she was very very lovely. However, the whole experience was very very uncomfortable - why do I need to ask the receptionist to get me help to be served in the first place? The staff then tried to be ‘ nice ‘ after possibly already realising that he’s been complained about but it was a gimmick and an act. He tried to offer me a free drink for the ‘ inconvenience ‘ but then proceeded to charge me for it anyway. Very sly ! Eventually I did tell the receptionist (again who’s lovely) and she said she’ll sort that out (hopefully). Maybe the restaurant should have a sign that says ‘ French Only’ .
The Arancini was horrible (the worse I’ve ever had) - but the mussels linguini was tasty except for the fact it HAD NO MUSSELS. 😂 Mussels linguini with no mussels 😂
The only saving grace at the hotel was the receptionist who tried her best and I feel sorry that she’s working in this establishment.
See Above
10.0 / 10.0
Staff were great! Location was perfect and the bed was really comfy.
I did think the breakfast was a little overpriced, but it was nice.
9.0 / 10.0
Fabulous breakfast, comfy bed, and good vibes in a superb location.
Some more storage or surfaces in the room to put personal items on/in.
7.0 / 10.0
The staff was nice when we checked in and out. The room was very clean.
We could hear music from the 6th floor until late.
8.0 / 10.0
The breakfast was expensive but it was buffet style and there was an extensive choice of food.
The hotel well located for both the old and new town. It was also an easy walk to the train station.
There were a lot of lifts and our room was quite high up. This didn't bother me but some may not have liked it.
5.0 / 10.0
Nice breakfast, good location, friendly staff.
The hotel offers rooms overlooking a terrace with loud music until 1am without making the rooms soundproof or warning you in advance. When complaining at the front desk, the staff simply stated that this should be mentioned in the booking process (it's not) and offered us ear plugs. Worst thing was that the 2nd night the terrace was empty due to the weather but the music was still just as loud... Reading back the reviews, there's a lot of people complaining about this and the hotel keeps promising improvements that clearly have never been implemented.
5.0 / 10.0
great location, handy for the town
lovely staff, comfy bed. clean room, good facilities.
good breakfast at an extra cost
we read on other reviews that there is a DJ set at weekends, so we specifically emailed in advance and asked for a room away from the DJ - however the music was so loud that it was impossible to sleep until the music stopped post 1am
10.0 / 10.0
Great feel, fun and comfortable. Central location with parking. The staff are exceedingly helpful and friendly. The breakfast is first class offering excellent produce.
No tea/coffee in room.
10.0 / 10.0
it has an excellent feel, the staff are very friendly and helpful, it’s central. The breakfast was excellent quality.
no tea/ coffee available in room
9.0 / 10.0
The breakfast was excellent, the location perfect.
Not a major problem, but would be good to put an armchair in the room, had to sit on the bed to relax
8.0 / 10.0
bar was nice
top location
friendly staff
no shower gel nor shampoo?
9.0 / 10.0
Such great branding, fun, really unusual, fab vibes! LOVED the chalkboard ceiling in the eating area and the old school arcade games! Staff cannot do more for you, really welcoming, and in a fantastic location to explore the city! We opted for breakfast, great selection.
Drinks in the bar are a little pricey.
7.0 / 10.0
great decor
slightly style over substance -nowhere to put your clothes in the room. excellent restaurant
8.0 / 10.0
location was excellent, especially as we arrived by euro star which was about 5 minutes walk away. staff were lovely and very accommodating when we requested a quite room away from the bar.
breakfast was delicious with a huge variety to chose from and our room was cosy and clean with super comfortable beds.
nothing really. it wasn’t the easiest to access from the main road.
7.0 / 10.0
The location is very nice for a concert at L'Aeronef, some shopping...
We had some delicious cocktails and a nice dinner at the hotel-bar (reservation is needed!).
The room was spacious, nicely decorated and clean.
The breakfast was truly amazing with lots of options and all the bread, cakes... were homemade!
There is a parking at the hotelsite (very tight entrance and places)
We slept on the first floor and when we came back from our night out, there was a DJ-set going on at the restaurant. This was extremely loud and we had trouble falling a sleep. Luckily it finished at 2 so we still had some sleep left.
Information about the party in advance would have been nice so we could have asked for another room.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mama Shelter Lille. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mama Shelter Lille pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mama Shelter Lille?
We found 25 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
