Harbor Condo, Great Views and Resort Amenities

We stay at the Wharf frequently. By far Southern Vacation Rentals has been the worst management company we have dealt with and will not rent from them again. Booking our stay and extending it one night was easy and efficient; however, after our arrival, everything went down hill. Upon arrival, the door code did not work (as stated in an earlier review). We had to call and the agent changed the code three times before it actually worked for us the enter the unit. Once in the unit, the rooms seemed clean but the ice makers and grills are "broken." Code for housekeeping does not or want to clean ,at least the icemaker. There is also a separate ice machine that doesn't work. Since we have stayed several times, we know that you must have parking passes for your vehicles or you'll be towed. No parking passes on the counters. Another phone call had to be made. This agent told us to look under bed for a plastic container. Found it; no parking passes. Look in the drawers; nope. Basically, we were sent on a scavenger hunt and it took two days to find them in an envelop above the microwave. We requested that someone just drop them off since we couldn't find them. No one ever showed. The internet also started going out. We reset the modem ourselves but the range did not extend to the front bedrooms which have smart TVs. We couldn't connect them. Also asked for help with that which also never came. We seemed to be in daily contact with Southern Vacation Rentals and still didn't get things resolved. No one should have to communicate that much on vacation. Finally check out is at 9am. Yes, 9am. After checking out about 8:45am on Thursday 7/14, we left the condo according to the instructions we were left. On Friday at 3:32pm, I received an email that I had already been billed for a lamp that I didn't break. A picture was sent to me of the living room lamp cracked in half over 24 hours AFTER we had left the unit and I had walked through it upon leaving. After talking to them on the phone AGAIN, they were not helpful and the charges are sticking. We are not dishonest people and would own any damage that we had done; I regret not taking exit pics. Please read the previous reviews. It isn't a situation where we are difficult renters; all of my reviews are positive and leave praise for hosts/management companies. You can see it's a pattern and I hope the owners see these reviews. Very disappointing and expensive trip.

it was nice

Condo felt very luxurious! Great view & great location! Communication with property manager was very good with quick responses! Will absolutely be back!

Upon arrival, the door code would not work. After waiting 15 minutes, someone text us back and gave us another code….it did not work either! Finally, someone called us. She gave us two more codes….finally the second one got us in our rental! The next day, the rest of our group came….the “new” door code would not let them in!!!! After another extended time on the phone….we were given several codes to try before getting one to work???!!! Very frustrating!!!! The floors in the bathrooms were awful…. They were terribly dirty. There was no trash bag in the kitchen can. We had to go buy some. And the ice machine was not working. It’s a beautiful condo…we did enjoy our stay but the door code problem really needs to be addressed!

The unit itself was beautiful with a great view. The trip was made almost unbearable due to the horrible service by Southern Resorts. They never sent us a code to the unit, took hours after we arrived to figure it out. Then there is a second code for an elevator that we also didn’t get and took forever to obtain. Every text we sent through VRBO was an unhelpful automated reply. Never got a reply from a human. When we tried calling, we were on hold forever. The unit itself lacked many basic essentials, toiletries we’re missing, no extra toilet paper. There were also no parking passes or instructions left for the property. Also had a broken outlet cover in bunk bed room. Southern Resorts didn’t fix any of it. Southern Resorts and or the owner was also very inflexible with check in and check out times. While this is certainly their prerogative, it was super inconvenient traveling with a family. 4PM check in 9AM check out, period. Renter beware!

The condo was beautiful and mostly everything was great but we were disappointed to find out once we got there that the bbq pit wasn’t working correctly. It needs to be replaced or replaced from the property because it’s a safety hazard with the flames shooting out the front of it.

This is the second time staying in this condo. We when walked in there was no ac. The air conditioning didn’t get fixed until 11pm that night with the room getting up to almost 85 degrees. That would have been fine if that was all. The floor is extremely dirty. If walking bare foot you will have black feet. The grill is a bad health and fire hazard. If turned on the flames come out the front of the grill instead of where food gets cooked. My brother got a sever burn on his hand from this. We reported this problem the year before and it has yet to be fixed. Also two of the 2 toilets didn’t not work properly. Both take hours to fill up and one the flushing knob was broken. There were no curtains to block the setting sun so even when the ac did get fixed it still got very warm in the condo. The ice machine has never worked in the condo. We will never stay in this condo again.

Loved our room for the show. Great views!

We loved staying here the condo was beautiful, well stocked and plenty of room for everybody. The only negative I had was the floors were not clean our feet turned black when we walked on the floor and the showers needed a good deep clean. But other then that we could not have been happier. The property was great and we loved the pool. We are already talking about coming back next year!!!

Very clean and roomy. Love the decor and setup of the condo . We booked same one for a concert in two weeks. Definitely recommend

The condo was beautiful and very spacious. We do not ave any complaints about it other than the mattresses were lumpy. Shopping and activities at The Warf was fun. The pool is a long way from the Condo. While a trolly runs, the wait time was a problem. I had asked the booking agent how far away the pool is from the condos and she said about a football field. It is much farther than that. The pool area is great. We enjoyed the lazy river and the wave pool. However, the trolly does not run until after it opens and stops running at least an hour before closing. You can drive to the pool but, again, the parking is a long way from the condo. You park in the parking deck across the street. Seems the trolly should keep the same hours as the pool. Also, be aware there are no lifeguards. Same problem with the snack bar. Outside food and drink is not allowed but the snack bar closes a couple of hours before the pool does. So, if you stay until closing you must walk back to the condo and you are unable to get drinks or snacks for the kids. We also had issues the the staff being inconsistent. On the first day we walked to the pool area and the kids carried their boogie boards. They played with them while we were there. The next day we rode the tram and once we got there we were told they could not take them inside. Also, be reminded this area is a good way from the beach. At least a 15 minute drive. While the condo is beautiful and spacious we will sacrifice space next trip to stay closer to the beach and amenities.

Nice condo. Very relaxing and great beds . Kitchen is lacking good pans and knives. Bbq pit is dangerous..do not touch control knobs after starting with bare fingers. burn hazard.

Enjoyed the stay. The condo was clean and a lot bigger than pics made it appear. The beds were comfy. There are some minor repairs the owners need to address in the showers and ice maker is broken. I turned it off. Love you app with all of the info! Carol Sharpe

The condo was as represented, well appointed and very clean. Feels bigger than it looks in the pictures. We liked the separate balcony off the Master. We had no real issues and we enjoyed the surrounding restaurants and walking around the complex seeing the sights.

Really enjoyed the property. Everything we needed was there ready to go. Fireworks display was awesome as always! Thanks, Wes & Robin

We truly enjoyed ourselves here, the condo is amazing, very spacious, corner unit with a perfect view of the gorgeous boats at the marina. Very comfortable beds, fully equipped kitchen , and dual balconies. I've read a couple of reviews complaining of having to pick up the amenity key before checking in, not sure what the big deal is, the office is 10 minutes away. We picked up our packet after hours, no trouble at all. The Oasis was great, a little on the quiet side, but everyone enjoyed themselves. Nightlife for adults, plenty of things to do for teenagers who don't want to hang out with the old people. Great spot. Would definitely visit again and hope to stay in this same unit, very pleased.

We had a wonderful time in this beautiful condo. The Wharf is a great location for families with kids of all ages. The fireworks were the best we've ever seen! The pool was our favorite spot and we loved it just as much if not more than the beach! This place has it all!

First I’d like to say that we have stayed at The Wharf before and love the amenities. This condo on the other hand has some problems. The condo was dirty, like the floors haven’t been mopped in a while. The first day we were here my grandchildren’s feet were black from running around on the floor! The toilet and sink of the front left side of condo bathroom was clogged and the sink is very slow to drain. The pantry had dirt and crumbs on the floor in it. Spider webs behind the toilet, nats flying in the condo, and a wine bottle left in the wine cooler. Also because we have a large family, I cook a lot of meals. I brought large pots and some kitchen utensils. But for a condo that is suppose to sleep nine, the three little saucepans that you had is ridulcoulas, and don’t get me started on the fry pans, they were dirty, and rusting and the coating was peeling on them, I had to go buy pots to cook in. And it’s not the cost of feeding this family at a restaurant, cause we can afford to eat out, it’s the time you wait during the summer for a table and with little ones it’s just not worth it. Don’t advertise stocked kitchen and not have it, by the way the pots you do have, don’t have any lids and the lids you do have, don’t have any pots. The first day we arrived, the fire alarm was set off for leaving the door open, fire trucks, ambulance and police were dispatched. This alarm was triggered 2 more times during our stay, we figured out if you leave the front door open to bring in grocery’s it would go off, and you have to fan the smoke detector to turn it off and keep the door closed. We were leaving the condo for dinner last night, and just waiting for all of us to leave the condo the door was open a couple of minutes and the fire alarm went off. We fanned it and it turned off and we left. As we are going downstairs and crossing the bridge a fire truck and police rolled up, not sure if it was our alarm that triggered them. I can’t beleive that someone hasn’t had this problem before. FYI - You need to replace the sensors periodically. Also linens, you have one set of king size linens for the whole condo! Each room should have a spare set in it, we found the blankets, but no extra sheets! We had enough bath towels, but only 1 hand towel per bathroom and 1 wash cloth. I brought my own kitchen towels, so I’m not asking for kitchen towels. Rental company is 45 min Roundtrip away. On a positive note, the furniture is nice and the beds are comfortable.

We really enjoyed our stay. I would give 5 star but there is a 9 am checkout policy or at least there was for me. Since I didn’t realize this in advance, it was a bit of a problem. However, the management office helped me to resolve the matter and get my things. I personally would not have rented it had I noticed. Not a complaint, but do consider. Overall the property was very nice, abundant space and roomy. Could have used blackout curtains in the guest master, I woke early each day due to the light. Again, I made the most of this by exercising and using the amenities and gym, so again my problems were not a big deal. Hope this helps and thank you.

Although the Wharf has some great shopping and restaurants, it is not for teenagers or children as the atmosphere is too mature. The activities are all adult oriented, except for the pool and lazy river which are about 3/8 of a mile away. If you stay here make sure that you don't rent from Southern Vacations as their office is 30 minutes away and they have no on site drop box nor management. We awoke 2 mornings to a jack hammer above us at 0730. Unloading and reloading are also a pain with one floor where this can be accomplished and long distances to the elevators.

Everything was great! Beds were very comfy, the condo was super clean and spacious. The website pics really don’t do it justice. The Wharf is absolutely beautiful, there’s so much to do without even leaving the grounds. We will definitely be back sooner than later!

The room was very nice. I would suggest that Southern rentals let the renter know where to check in and that you have to go 8 miles from the Wharf to Check in. Also that you will need to bring laundry detergent and wash your towels. Otherwise we enjoyed the room and it worked perfectly for our stay.