The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

the front counter person was extremely helpful and friendly. The bed was very comfortable. Very large room

no luggage carts what hotel dosent have luggage carts.No bars of soap.tgat was the worst sofa ever, uncomfortable and way too low.

Location and value

The floor in my room was peeling almost tripped several times.

Very staff on check-in, good location. We only stayed 1 night, it’s kind of motel style where the doors are to an open outside area, the room was clean and the bed was comfy, if a little high and noisy.

I liked the location it was close to where we wanted to go.

Floors were dirty. The managers said the kind of floors they are make it look dirty but I asked them to mop them while we were out for the day and re clean the room. The trash hasn’t been emptied before our stay under the sink. When we got back the room had been cleaned but not the floors. Getting out of the shower and going to put socks on the bottoms of our feet were almost black because of the floors. Also our water was not very hot except the first day. Used condom in our trash can when we got there.. but they weren’t able to switch rooms because of how booked it was and we didn’t have the money to get a new room.