Grand Reserve at The Meritage

Top rated by guests

Grand Reserve at The Meritage Hotel in Napa Valley

8.1Excellent

(91 Ratings)

"everything!"

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(91 Ratings)

Hotel in Napa Valley, CA

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

About this hotel

Offering free WiFi, Grand Reserve at The Meritage offers accommodations in Napa, 4 mi from downtown Napa. Featuring an outdoor swimming pool, this resort offers 9 wine tasting rooms on property and has air-conditioned rooms with a private bathroom.

Amenities at Grand Reserve at The Meritage

Business facilities

Golf course (within 2 mi)

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

Spa

Balcony/Terrace

WiFi/Internet

Hot tub/Jacuzzi

Shared living spaces

Garden

Laundry services

Sauna

Accessible Parking

Fireplace

Smoking allowed

Safe

Childcare services

Accessible by lift

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Napa Valley, CA

Nearby attractions

Safari West

31.4 mi

Jelly Belly Candy Company

10.5 mi

Charles M. Schulz Museum and Research Center

29.1 mi

John Muir National Historic Site

19.2 mi

Available Rooms

$$$$

Top rated by guests

8.1Excellent

(91 Ratings)

"everything!"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(91 Ratings)

Hotel in Napa Valley, CA

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

Map of Napa Valley, CA

Nearby attractions

Safari West

31.4 mi

Jelly Belly Candy Company

10.5 mi

Charles M. Schulz Museum and Research Center

29.1 mi

John Muir National Historic Site

19.2 mi

Available Rooms

About this hotel

Amenities

Business facilities

Golf course (within 2 mi)

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

Spa

Balcony/Terrace

WiFi/Internet

Hot tub/Jacuzzi

Shared living spaces

Garden

Laundry services

Sauna

Accessible Parking

Fireplace

Smoking allowed

Safe

Childcare services

Accessible by lift

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.1 / 10.0

Excellent(91 Ratings)

100% verified reviews

10.0 / 10.0

Excellent!

everything!

No late check outs available.

9.0 / 10.0

Bougetastic

Grace Jones had a concert the night we go there and we got to see her warm up! So cool!!! The grounds and facilities are really nice.

7.0 / 10.0

Lovely place! Great staff.

Nice dining options

Our room wasn’t very clean. Dirty washcloth and hair in the shower upon checking. Trash on the floor

4.0 / 10.0

Decent hotel but not worth the money

Great ambience

For the price I paid, the hotel did not really meet up my expectations. 1) First and foremost, there is no vibe at all. 2) Rooms are away from parking, and you have to park on street. Valet is complementary but add at least 15 minutes. 3) At 4:00 am in the morning, our neighbor decided to do a dance party w/ loud music. Harsh banging on the door fixed it.

4.0 / 10.0

Very disappointing stay

Nothing was as I expected.

This was one of my most disappointing stays. The room was very expensive and yet everything was frustrating. The room is pretty average and way very over priced. Nothing was working seamlessly as you would expect for the price. Check in and luggage storage wasn’t smooth, bell man wasn’t around when we needed him, free valet parking never happened, no enough ropes in the room and room service was slow in responding to requests. The spa was across the street. We booked the room with breakfast and it turned out the breakfast was just credit that we can use at the restaurant or store. The restaurant was full and using the credit at the store was very frustrating. At the end we found a nice manager at the front desk who took our feedback and refunded us the resort fees for all the inconvenience.

10.0 / 10.0

Sheer perfection!

This property is top notch! Everything was perfect for our trip to Napa. Gina, the concierge was so helpful prior to our arrival and once we were there. The staff could not do enough for us. Will definitely stay here again!

1.0 / 10.0

Bad experience

Staff was very rude hotel and amenities were not clean. The pool had a horrible smell. Overall room was dirty housekeeping would not come daily.

2.0 / 10.0

A much anticipated weekend that fell far short of expectations.

The room was nice, very spacious and it had a great balcony that overlooked the courtyard. It is a beautiful location with the vinyards in the background and close to down town.

The service was lacking from the moment we arrived. The front desk staff were not engaged, I felt as though I was interrupting their day to check into the hotel. There was no one to help us to our room (we have kids and had to borrow their luggage cart.) Unfortunately, the first night we arrived back from our anniversary dinner we found our bathroom sink overflowing with a black sludge. The service man attempted to fix it and was only able to half unclog our sink and we were advised to not use our bathroom. Ok, so....where do we go to the bathroom, the front lobby? So, unable to use our bathroom for a night, the next morning we had to leave for an all day adventure with no showers or facilities. I brought this to the front desk's attention the next morning, as they were not aware of it. There was a serious lack of communication at this hotel. This should have been red flagged that a guest could not use their bathroom and immediate action taken. After my inquiry, they sent out a new service man and they were able to fix our room, however the damage was done. Our anniversary night was ruined and the time we had set aside for family time taken away. There was never a manager or person in charge of this hotel to speak to about our situation. We have called the hotel to speak with someone and have been hung up on 3 times after waiting on hold for over 10 minutes each time. I just don't want this to happen to another couple or family. It looks like a nice hotel from the exterior and you are paying Napa prices, but you don't get the service or experience that is expected from a Napa hotel.

8.0 / 10.0

Disappointed for the price that I paid, I expected more , or at least the basic regards for hospital

The pool, jacuzzi, valet

Staff it the front desk was rood and dismissive. Particularly a person named Jayden. Very rood and difficult. When I called the front desk I was put on hold for a long time. We waited 1.5 hours to get our room and then it had a broken bed frame. We asked for ice and they be we brought it to us. It was my daughters 21st birthday and we were told that they would send some Thing to our room but they didn’t. Overall I feel that the staff is not organized and do not treat the customers with respect

4.0 / 10.0

Disappointed at check-in. Did not feel we were at a luxury resort. Will not stay here again.

The breakfast at Olive & Hay was very good. Fitness center on site had plenty of equipment, but the property overall was disappointing for the amount we paid. :(

They definitely did not have enough staff on hand to great weekend guests. We arrived at 3:30 PM on a Friday and waited and waited for a valet to come get our car and luggage. After 15 minutes we decided to bring our own bags to our room and self park our car. When checking in, we saw bottles of champagne behind the front desk but were not offered any. We were basically just given the keys to our room, told the room number and that was it. No explanation about the amenities the property offered. For a luxury resort I expected more.

5.0 / 10.0

Passable

We stayed at this hotel last year and had an amazing time. The facilities themselves were amazing, but the customer service was top-notch and really created a memorable experience for us. This year, it seemed like every time we interacted with staff they could not care less about us. Several times, I went to the lobby to ask a question or in need of assistance and there would be several staff members standing behind the desk talking amongst themselves and they didn’t even acknowledge me. Once, I called for my car to be brought down by valet, and I went to the lobby and the guy in charge of the valet was nowhere to be found. Turns out, he was behind the concierge desk with his head phones in. After waiting for about 5 minutes unacknowledged, I went over to him and asked about the valet situation and he then jumped up and said “Oh, that’s me!” and then frantically started searching for our keys. On the last day, I could not get in touch with the front desk for over 45 minutes and had to go get the luggage cart on my own and then pack all of our luggage myself and request the valet get our car once we were already standing in the lobby with our bags. There were several similar issues, from general treatment, to unanswered phone calls that just made this stay lose the luster that we had previously experienced. I’m not sure if they’re under new ownership or something now, but something is definitely off since last year and hopefully they can get it back on track.

10.0 / 10.0

It was Perfect.

everything. it is so cozy and Nice.

10.0 / 10.0

wonderful stay here absolutely relaxing and amazing!

Everything!

3.0 / 10.0

Poor

The refrigerator in our room was not able to get cold. No matter what we tried, the temperature stayed at 69°. We could hear all night, someone's toilet flushing? Not sure what that was about?

7.0 / 10.0

Good

rooms were clean

staff were least responsive .. whatever we asked had significant delay . housekeeping came late with the service , olive and hay restaurant did not answer our calls despite calling several times . we booked morning brunch and it was impossible to reach them either

10.0 / 10.0

Everything was very convenient and didn’t had to drive anywhere!

Staff was Great! Shuttle was great!

not enough staff while checking in.The girl at front desk was the only person working but she was amazing and had great customer service made the wait worth it!

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Grand Reserve at The Meritage. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Grand Reserve at The Meritage. Enjoy the water!

Is Grand Reserve at The Meritage pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Grand Reserve at The Meritage?

We found 33 amenities for this rental. This includes business facilities, golf course (within 2 mi), concierge services, free wifi/internet, and free parking.

Explore similar stays in Napa Valley

Explore all rentals in Napa Valley

You can save with One Key

9.6 / 10.0

Outstanding(24 Ratings)

Delightful Downtown Cottage House with Modern Amenities (Breakfast Possible)

Bed and Breakfast

in St. Helena

7 guests · 3 bedrooms · 4 baths

This Bed and Breakfast in Napa Valley, is the right price for your (business stay, family stays, couples stay, getaway vacation, etc.) today!

Grand Reserve at The Meritage

Hotel in Napa Valley, CA

Reasons to book

About this hotel

Amenities at Grand Reserve at The Meritage

Map of Napa Valley, CA

Nearby attractions

Available Rooms

Hotel in Napa Valley, CA

Reasons to book

Map of Napa Valley, CA

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Grand Reserve at The Meritage pet friendly?

What amenities are available at Grand Reserve at The Meritage?

Explore similar stays in Napa Valley

Related destinations