AluaSun Continental Park Hotel & Apartments - Hyatt Inclusive Collection

Location and breakfast were brillant

Beds and pillows not the most comfortable

Everything

N/A

Everything is perfect, stuff, location, offer…

There is no anything

The location is quite good and they offer so many activities in the evening. Staff were super friendly and helpful with everything.

We had booked a room with one full bed (assuming that meant a double), but ended up with two twin beds instead, not ideal for a couple. We didn’t make a fuss since we noticed it too late, so that’s on us. The mattresses during the first two nights were way too soft, to the point of being uncomfortable, but once we raised the issue, the staff replaced them immediately, which we appreciated. Breakfast was okay. The coffee and juices from the machines were particularly bad, unfortunately. We also had a frustrating moment when returning our rental car (through the company the hotel partners with). We couldn’t find a parking spot on the street in front of the hotel as instructed, so we asked if we could leave the car in the hotel’s own parking lot for just a short while (less than two hours) until the rental company picked it up. Even though the lot was almost empty, they still insisted we pay the parking fee. Considering how much we paid for the stay, it felt unreasonable and petty. That said, the staff themselves were very friendly and helpful throughout. However, we couldn’t help but notice they seemed overworked, we saw the same people covering both afternoon/night and morning shifts in the next day. They truly do their best, but it’s clear the hotel management could treat both staff.