The Tamarillo

Beautiful gardens and rooms, plus a large outdoor covered terrace where one can sit and enjoy the view over the tea plantations.

Location food and hospitality

All good

Sham and Chakkaravarthi were very helpful, kind and fun. The food was very good and the view is breathteaking on tea gardens (and maybe a tiger ;) )

The cleanness of the blanket was so so.

I agree with other reviews which mention the excellent staff who absolutely make the stay what it is. The location is good with views to the tea plantation and distant hills and it was a short drive to the centre of Ooty. The terrace outside the room was lovely and made for a relaxing place to sit. The staff were exceptional; friendly, helpful and welcoming. Breakfast was lovely and we were given options for what we wanted.

The disappointment was the overall quality of the accommodation which I don't think is good enough, especially compared with other places I stayed in the area, and for the price charged. I am surprised that so many reviews gave it 9 and 10 stars with several calling it excellent and even exceptional. I simply fail to see how they could think this. The room, fixtures, fittings and overall quality were all below what I expected. The bathroom had mould along the shower walls, there were patches of flaking paint on the walls, the toilet seat didn't fit properly, there was rust on many of the metal finishes and the whole places is in dire need of a refresh. I booked the stay to a large extent based on the positive reviews I read and wanted to try and balance these reviews with my own experience in the hope of avoiding others from the disappointment that I had. The pity is that the place has huge potential and the staff were superb. With some money spent on the interior and furnishings, The Tamarillo could be excellent. As it is, I think it is over-priced and certainly in no way 'excellent' never mind 'exceptional'.