Hotel Maribor & Garden Rooms

Great location,excellent garden,welcome complimentary bottel of wine.Clean and comfortable bed spoilt by room service not delivering complimentary coffee every day.

The garden is a nice touch, rooms are of an acceptable size but could definitely be cleaner. The rooms and the hotel in general as well as the restaurant are very nicely decorated and the location is perfect, 2 minutes from the city center.

I honestly don’t even know where to begin with this place. First, I arrived after a long trip and there was literally no one at the reception desk. I waited maybe 7-10 minutes, walking around, calling out – nothing. Eventually a woman (later found out her name is Tamara) strolled in from somewhere in the back, looking massively annoyed that I existed. “So what, you had to wait 5 minutes. Is that a problem?! There are plenty of other hotels with 24-hour reception service.” I was genuinely speechless. Yes, Tamara, when I book a hotel I do expect someone to be present to actually let me into my room. Then came the next gem. My booking confirmation email clearly listed the room address, but the main reception (the one with the sign and everything) is on a completely different street, about 7 minutes uphill walk on cobblestone. When I pointed this out and showed reservations confirmation , she snapped: “You should contact the website where you booked !!!!” Sorry… what? You want me – the paying guest – to solve your misleading listing problem for you? That’s your resolution? I tried one last time to explain how confusing and inconvenient this was. Her final masterclass in customer service: “You should go to a hotel that has rooms and reception in the same location.” YOU are the hotel. YOU chose to operate with reception and rooms in two different locations. And instead of apologising or offering even the tiniest bit of understanding, you basically told me it’s my fault for choosing your property and that I should have picked a different hotel. I’ve never been spoken to with such open contempt by hotel staff. Zero accountability, zero professionalism, zero willingness to help. Just pure attitude and deflection. The room itself was… fine. Clean. But it doesn’t matter. The experience was completely ruined before I even stepped inside because of this woman’s unbelievable rudeness and refusal to take 0.1% responsibility. Avoid this place unless you enjoy being insulted by staff who clearly don’t want to be there and think guests are the problem. Never again. 1 star only because I can’t give zero.

We had a wonderful few days in Maribor made better by the hotel team that were very helpful. Recommended.