TownePlace Suites by Marriott Ontario Chino Hills

The breakfast serves a variety of food to meet everyone’s needs. The food staff work so hard to keep all the food and drinks available from 7am-9:30.

There was only one person in the kitchen when two would have been useful.

I like the size of the room. And the fact we had two closets. You had lots of room to store our clothes.

I didn't like the sofa and the seating area. It was old, saggy and dirty. The whole room needs an update. A refurbishment, if you will. I have stayed here several times in the past and it's always been great. But the furniture is worn and dated.

convenience to work

We had no power in whole hotel until 9 am on sat morning so sat night was miserable like camping

Easy to get to nice, surrounding area with easy access to restaurants and shopping.

Pool was small, no hot tub

Staff extremely friendly and helpful.room was very convenient for parking.

Was just real nice place we had to attend a funeral service was close by all was good.

all good

The staff! Always smiling and helpful. Same people work there as last year. The rooms are large with a kitchen and dining table. Clean pool. Nice breakfast.

Nothing

DO NOT BOOK HERE. Reserved AND PAID EXTRA for a 2 queen room. Upon arrival, at about 10:30 pm, I was given my keys and went upstairs to my room. Keys weren’t working. Kept trying to open the door for a few minutes. Not working. Went downstairs only to find out they gave me the wrong room number! I was trying to open a door to a room that was already occupied! Once I received the keys and accessed my room, I found out that it was a king room with only 1 bed. I called the front desk immediately and was told “Room types aren’t guaranteed, but there is a pull out you can use”. I asked to speak to the manager they said no manager on site but they will be there in the morning. They offered to bring up a roll away bed but the room is so small even if they did bring one the only place to put it would be blocking the door. So we had no choice. We pull out the pull out and it’s not a queen, not a full, but about the size of a twin bed. The kids fought ALL night. Nobody got good sleep. Morning comes around I ask to speak to the manager. I was advised that they won’t have a manager on site until noon. Checkout is at 11am. So during our entire stay there was not 1 manager on site that could help us. Not one person in the entire building that could help us. DO NOT BOOK HERE. TAKE YOUR BUSINESS ELSEWHERE. THEY DO NOT CARE ABOUT YOUR RESERVATION AND GIVE YOU WHATEVER THEY DECIDE REGARDLESS OF WHAT YOU BOOK AND PAY FOR. NOBODY IS THERE TO HELP AND THERE IS NOTHING YOU CAN DO ABOUT IT.