Upon Vila - Alcochete Hotel

Cute hotel service is great daily cleaning Pool overlooking the water Very peaceful

Overall, we did enjoy our stay and came with the intention of unwinding for a few days on the rooftop. The pool was wonderful, and although the gym was small, we really appreciated being able to work out on the balcony. The hotel itself is clean and modern. However, we had a very concerning experience with housekeeping, which I later learned is contracted out. I walked into our room while housekeeping was there and witnessed the staff member wiping the drinking glasses with the same rag she was using on furniture, counters, and other surfaces. This is a serious health risk. Those rags are not sanitary, and likely used in multiple rooms. We had already noticed an unpleasant taste when drinking from the cups, which makes me extremely uneasy knowing what I saw. To make matters worse, I am pregnant, and my immediate concern was whether I had ingested traces of cleaning chemicals or bacteria from this unsafe practice. On our last day, housekeeping also entered our room at 9:50 AM, despite checkout being at 12:00 PM. Both issues were reported to the front desk, and while apologies were offered, nothing was done to make up for the experience. The amenities themselves were enjoyable, but the housekeeping practices present a very real health risk and left us feeling unsettled about our stay.