The LINE Hotel Austin

Lobby has been renovated but not the rooms, I would recommend staying at a different hotel

My husband and I chose this hotel to celebrate our wedding anniversary during the Fourth of July weekend. We were excited to enjoy both the city and the hotel, and based on its location and amenities, it seemed like the perfect choice. To start with the positives, the hotel is in an excellent location. It's right in the heart of the city, within walking distance of restaurants, popular tourist attractions, and the lake. The property is also pet-friendly, has a great restaurant, and features a rooftop bar with an incredible view of the water. Everything looked promising, and we truly believed we had chosen the perfect place for such a special occasion. Unfortunately, our experience changed shortly after we checked in. Our room was missing hotel slippers, which wasn't a major issue since we could easily request them. However, the biggest concern was the bathroom. There was a leak coming from the ceiling that appeared to be water—possibly even dirty water—from the room above us. It was unpleasant, unsanitary, and completely unacceptable for a hotel of this standard. We genuinely expected to be transferred to another room, especially considering the nature of the issue. Instead, the leak was simply repaired while we remained in the same room. We tried to be understanding, assuming the hotel may have had limited availability, but it was difficult to fully relax after experiencing something so unhygienic. Not long after, we encountered another issue when the toilet became clogged. Thankfully, the staff responded promptly and fixed it, and we appreciate their quick assistance. Another disappointment involved a special request I had made before our arrival. Since this was our wedding anniversary, I had requested a simple room setup to surprise my husband. I even have a screenshot confirming that the request had been submitted. Upon check-in, however, I was informed that the hotel had never received it. Instead, we were told they would send us a dessert or a bottle of champagne the following day. While we appreciated the gesture, it unfortunately spoiled the surprise I had carefully planned and couldn't replace the experience we had hoped for on our anniversary. The evening before we checked out, an Assistant Front Office Manager kindly offered to move us to a better room. We sincerely appreciated the gesture and his willingness to help. However, by that point, it felt too late. We had already spent nearly our entire stay dealing with one issue after another instead of relaxing and celebrating our anniversary. Overall, this hotel has so much potential. Its location, amenities, and many of its staff members are wonderful. However, the series of maintenance issues, the missed anniversary request, and the delayed resolution significantly affected what should have been a memorable celebration. I truly hope the hotel improves its room maintenance, communication between departments, and response time to guest concerns. We left grateful for the kindness of some of the staff, but disappointed that our wedding anniversary was overshadowed by problems that could have been prevented or resolved much earlier. This version is firm but professional, making it clear that while you appreciated the staff's efforts, the timing and repeated issues prevented you from enjoying what should have been a memorable anniversary.

The LINE Hotel is just a fun place. Has several bar and eating options. You really do not need to leave the hotel and Alto Grey restaurant is outstanding.

While the location of the hotel is incredible, the service and amenities are not. Everything is an extra charge and half the basic amenities in the rooms don't work/need repairs. The TV didn't not work, neither did the coffee machine, lights or plug points.