The Hill

We were so excited to stay there. Made all our plans around that place. We arrived at the property at 9 PM and couldn’t get in. The phone number listed in the booking didn’t work — when I called twice, I was told it was the wrong number. About 20 minutes later, a man called me back, addressed me as Amanda, and said it was the correct number but that I needed to use another one listed in the booking. He also claimed he had tried to call me five times, which wasn’t true. After going back and forth with them for two hours, they told us our booking was cancelled because our credentials were supposedly blacklisted, and that a refund had been issued. Shortly after, they sent another email saying the payment hadn’t gone through — but it had, as I had already received the receipts that same morning. In the end, we were left standing in the street without access to the property, despite everything being fully confirmed before our arrival. The actual check-in instructions only arrived the next day at 1230 am like never happened far too late to be of any use. They sent refund receipts at 11pm 1,5 hours before they sent an instructions. This entire experience was unprofessional, misleading, and incredibly stressful. Guests should be warned.