The Charles

I didn't use all the facilities ie pool etc. For the price paid it was above expectations. Very clean, great location and greeted by very friendly and helpful staff. I would definitely stay there again.

Good stay. Clean, well equipped and spacious room. A bit noisy with the cars coming and going right outside the room. But overall it’s a good value for money.

Very unprofessional and irresponsible service! We arrived at the Charles Hotel at 8:30 PM after a long drive from South Australia to Wagga Wagga, only to find no one at reception. A note was left asking guests to call an after-hours assistance number. My husband and I called that number repeatedly for two hours—no one answered. At times, it even sounded like someone was hanging up the phone. I also sent a text message and emailed the hotel, but received no response. After two hours of waiting around with our two young children and my 80-year-old mother, we drove around town to find alternative accommodation, but unfortunately, everything was fully booked at that time of night. We returned to the Charles Hotel and tried calling again, but still, no response. It was extremely disappointing and distressing. With nowhere else to go, we had to sleep in the car. No one slept well, and in the end, my husband decided to drive through the night to Sydney—something we had originally planned to do after resting for one night in Wagga Wagga. At 1:30 AM, I finally received a message from the hotel with no apology, just casual instructions on where they had left the key—as if nothing had happened. Only after I replied did they offer an apology, but by then, it was far too late. This experience was completely unacceptable. I’ve never encountered such poor service before, and I strongly urge the Charles Hotel to seriously review and improve their after-hours support and communication.