Taj Krishna, Hyderabad

My wife loved out one night's stay at this grand hotel. Everything was fine, except that it took 20 mins for our luggage to be brought down from our room on checkout.

Overall excellent service. Great services

The ambience and politeness of staff and service is good

Dear Taj Hotels Corporate Management, I am writing to formally escalate a deeply concerning incident during our stay at Taj Krishna Hyderabad from 3 to 6 September 2026, booked under Latifah Bashir, Rooms 309 and 310. We have been longstanding patrons of Taj and have consistently chosen Taj properties during our travels across India because of the reputation, service standards and, most importantly, the sense of trust and security associated with the brand. Our experience at Taj Krishna Hyderabad has seriously undermined that trust. During our stay, gifts were left for us by a guest. We subsequently discovered that a number of these gifts were missing and had not been handed over to us. What is particularly alarming is what happened after we began questioning hotel staff about the missing items. Some of the gifts subsequently resurfaced and were returned to us through various hotel personnel, including reception staff and a bell boy. This raises very serious and obvious questions. Where were these gifts being kept? Why were they not handed over to us? Why did they only begin to reappear after we questioned the staff? Who had possession of them during this period? What happened to the items that were not recovered? How can this possibly be considered acceptable at a Taj hotel? We should not have to investigate the whereabouts of our own belongings or gifts while staying at a five-star property. More importantly, guests should never be placed in a position where they are left questioning whether items entrusted to the hotel or received on their behalf are safe in the hands of hotel personnel. This was not merely a minor service lapse. It concerns guest property, security, staff accountability and the fundamental trust that guests place in the Taj name. Compounding this was the generally disappointing standard of service we experienced during our stay, which was noticeably below what we have experienced at other Taj properties across India. Given the seriousness of the matter, I am not looking for a generic apology or a standard customer-service response. I expect Taj Hotels Corporate Management to formally investigate this incident, including reviewing the relevant records and CCTV footage where available, identifying who received and handled the gifts, establishing why the gifts were not delivered to us, explaining how some of them subsequently resurfaced, and accounting for any items that remain missing. I would also like to know whether this incident was formally recorded and escalated by Taj Krishna management and what corrective or disciplinary action, where warranted, has been taken. In addition, considering the seriousness of the incident, the distress and inconvenience caused to us, and the significant failure in the standard of service and security we reasonably expected from Taj, we expect meaningful compensation. Given that we occupied two rooms for three nights, I would expect Taj to take the overall value of our stay into consideration when determining an appropriate resolution. A token gesture or generic voucher would, in my view, not adequately reflect the seriousness of what occurred. We have remained loyal to Taj precisely because our previous experiences across India gave us confidence in the brand. It is therefore particularly disappointing that a stay at Taj Krishna has left us questioning that confidence. I request a substantive written response from Taj Hotels Corporate Management, rather than simply having this complaint redirected to the property, addressing: The outcome of the investigation into the missing gifts; An explanation as to how and why some of the gifts resurfaced only after we raised the matter; What action has been or will be taken in response; and The compensation Taj proposes to offer for this experience. I trust Taj Hotels will recognise the seriousness of this complaint and respond accordingly.