SUN BEACH

The main areas - foyer, dining and pool areas are lovely especially the pool area. The hotel is clean with staff generally on top of things. The rooms do need refurbished but a kept clean by the staff - short walk to the beach which to be honest is not kept that clean, lots of cigarette butts. The village is also a short walk with a good selection of tavernas. There is a regular boat service from the village pier to the city centre (expensive though) and the bus stop to the city centre is on the main road just seconds from the hotel, you need to change bus at the terminus as it doesn't go directly to the city centre.

Wonderful hotel. Nice quiet location. 100m to beach. Exceptional staff. Warm reception. Help round the clock . Delicious breakfast. Recommended for couples and family as well.

The service was good, the staff is polite. The food was great. The beach was dirty and not neatly arranged. But overall it was good.

We arrived at the hotel without any health complaints or medical problems. On the day we arrived, I ordered and ate a steak burger from the menu by the pool. A few hours later, I experienced severe food poisoning. After intense vomiting, I developed a fever and suffered from diarrhea accompanied by severe stomach and intestinal pain. At first, I attributed my condition to the fatigue of the journey. However, three days later, my wife ate the same burger and experienced similar symptoms of food poisoning. We were forced to go to the hospital by ambulance. When I informed the hotel manager about what had happened and told him that the hotel kitchen should be inspected, she insisted that the problem was not related to the hotel and did not carry out any inspection of the kitchen. She also showed no concern for us while my wife was suffering from severe vomiting. When we asked the hotel to arrange a doctor, we were told that there was no doctor available at the hotel and that no doctor could come to the hotel either. We were simply told that we could go to a hospital or medical center by ambulance. The cleanliness of both our room and the common areas was also unacceptable. In particular, there were areas in the toilet and bathroom where mold had already started to develop. When the room was not ventilated, there was a strong and unpleasant smell. There were also corners of the furniture that had clearly not been dusted. This is definitely not a hotel that gives you a sense of cleanliness. If housekeeping knocks on your door and you happen to be in the room, they do not come back later to clean it. Because of the effects of the illness we experienced, we had to spend the entire week eating only boiled pasta, toast with cheese, yogurth, and bananas in an attempt to recover our stomachs and intestines. This was despite the fact that we had paid twice the normal price for an all-inclusive stay. On top of that, we had another unpleasant experience with the poolside service staff. Despite explaining our situation three times and clearly stating that we only wanted a toast containing cheese, we were served a toast containing many ingredients that we could not eat while we were sick. We had to send the toast back twice in a row and ask for a new one. Even then, we still could not get the toast we had requested. When we showed our frustration to the restaurant staff, the staff member became aggressive and physically approached us in a threatening manner. Based on our experience, we believe this hotel deserves none of the positive reviews it has received, apart from the fact that it is located near a beautiful beach and sea. We paid twice the normal price for an all-inclusive stay at this hotel, expecting a level of service that would justify what we paid. Instead, we did not receive the service we paid for, we became seriously ill, and our holiday was spent in stress and tension rather than relaxation.