Aureva Shaantam Resorts & Spa

If you’re looking for a filthy resort with substandard service and poor cleanliness, then Aureva Shaantam Resort, Rishikesh is the place to book. We were looking for a luxurious one-night getaway in the mountains, somewhere peaceful where we could relax and enjoy premium hospitality. Unfortunately, we ended up booking Aureva Shaantam Resort, and it turned out to be one of the most disappointing resort experiences we’ve had. We booked two Premium Rooms (around *** in total). The rooms themselves were spacious and comfortable, but the bathrooms were another story altogether. They were visibly tired, poorly maintained, and in desperate need of refurbishment. Basic touches expected from a premium resort, such as hand towels, were also missing. Dinner on our first evening was actually quite enjoyable. The food tasted good, and we left with the hope that perhaps our first impressions had been too harsh. Unfortunately, breakfast the following morning completely changed that view. When we entered the restaurant, it was immediately obvious that it hadn’t even been cleaned properly after dinner the previous night. Food scraps were still scattered across the floor, which was unacceptable for any hotel, let alone one marketing itself as a luxury resort. After placing our breakfast order, we found ourselves sitting in a hot, stuffy restaurant. Only then did we realise that neither the fans nor the air conditioning had been switched on. We had to request this ourselves, and even then only the fans were eventually turned on. The breakfast itself was decent enough, but the service was anything but. We repeatedly had to remind the staff about basic items that had been forgotten. Butter never arrived with the parathas until we asked. Toast was ordered but wasn’t served until we had reminded the staff three separate times. Every small request seemed to require repeated follow-ups. The biggest disappointment, however, was the restaurant manager. A manager sets the tone for the entire dining experience, yet there was no welcoming attitude, no proactive supervision, and little sense of ownership when service was clearly falling short. The restaurant would benefit greatly from a manager with stronger hospitality skills, better organisation and a genuine focus on guest experience. In our opinion, this role either requires significant training or someone better suited to leading the team. That said, the junior staff deserve recognition. They were consistently polite, respectful and genuinely tried to help despite appearing understaffed and overwhelmed. A special mention goes to the twin sisters, who remained courteous and pleasant throughout our stay. They clearly have the right attitude and would flourish under stronger leadership and better training. The resort isn’t without positives. The swimming pool is nice, and the surrounding scenery is beautiful, offering the peaceful mountain setting we had hoped for. It’s a shame those positives are overshadowed by poor maintenance and inconsistent service. For a property positioning itself as a premium luxury resort, the standards simply weren’t there during our stay. Cleanliness, attention to detail, and professional service are the absolute basics of hospitality, and unfortunately Aureva Shaantam Resort fell well short on all three. After spending *** for two rooms, we expected a memorable luxury experience. Instead, we left disappointed and feeling that the resort failed to deliver on the promises it advertises. Sadly, we won’t be returning, and based on our experience, we wouldn’t recommend this resort to others either.

Rooms are stinking and furniture is broken

The friendly staff took very good care of us. The trekking to the Neelkhant Mahdev temple was a wonderful experience. We enjoyed the delicious food of the restaurant.

the property gives no facilities on trust of AGODA paid 16000 bucks for a property which provided the room after waiting for 2+ hours at 16:38, gave a room with broken door, non working jaczzi, no showergel, staff not ready to listin to any of the problems, the staff provided no bath robes, after requesting for several hours shower gel in a glass, staff was non respondent to any complaints.....really sad to have this experience .....just trusted agoda paid 16000 for a room like OYO , video of broken door is also there with me ,,.....really upset