Ramada by Wyndham Colombo

Dear Ramada Management Team, I am writing to formally express our extreme disappointment and dissatisfaction with our stay at Ramada from 29 October to 3 November 2026. What should have been a comfortable and enjoyable stay turned into an exhausting, distressing and, quite frankly, unacceptable experience due to poor room hygiene, inadequate responses from staff and a concerning lack of consideration for our health and wellbeing. 1. Failure to Accommodate a Pre-Disclosed Severe Dust Allergy Prior to our arrival, we had explicitly informed the hotel that one of our family members suffers from a severe dust allergy. We made this clear in advance to ensure that appropriate arrangements could be made before check-in. Initially, our concerns appeared to have been taken seriously by the Executive Housekeeper, Mrs ***, who arranged for us to be placed in a thoroughly deep-cleaned room. We appreciated this initial effort and believed that our requirements had been properly understood. Unfortunately, this was where the positive experience ended. 2. Severe Sewage Odour and Repeated Failure to Resolve the Issue Shortly after checking into our room at approximately 14:00, we noticed an extremely unpleasant sewage-like smell coming from the bathroom drain. We immediately contacted housekeeping, who initially responded by providing a diffuser. However, the smell continued to intensify, so we contacted them again. This time, a member of staff arrived and sprayed air freshener around the bathroom. Despite these attempts, and even after using our own perfumes to try to mask the odour, the smell became increasingly unbearable. It reached a point where we could barely remain in the room, forcing us to find activities outside simply to avoid the conditions. Upon returning to the hotel, we discovered that the situation had not improved. We contacted housekeeping yet again, and a maintenance worker was eventually sent to inspect the drain. We were informed that the drain had been cleared and that keeping the bathroom door closed should resolve the issue. Unfortunately, this was not the case. Instead, the sewage smell became even stronger and began spreading through the ventilation system, affecting the entire room. The odour was absolutely horrific, making it impossible to relax or feel comfortable in what was supposed to be our accommodation. By approximately 22:30, more than eight hours after checking in, we requested a room change. Rather than addressing our request, the hotel sent yet another member of staff to spray air freshener. At this stage, we had to firmly insist on being moved. It is difficult to understand why repeated complaints about such an obvious hygiene issue were met with temporary attempts to mask the smell rather than an effective solution. A guest should not have to repeatedly demand a room change when the conditions are clearly unsuitable. 3. Unacceptable Room Hygiene and Allergic Reactions We were subsequently moved to a room on the fifth floor. However, upon entering, we were shocked by its condition. The room appeared as though it had not been properly cleaned in weeks. There was visible dust throughout, including thick accumulations along the panels and surfaces, accompanied by a stale, musty smell. This was not a minor amount of dust that could reasonably have been overlooked. The accumulation was substantial and immediately raised concerns, particularly given the severe allergy we had communicated before arrival. Within a short period of entering the room, my mother began experiencing an allergic reaction, with painful, itchy rashes developing across her arms. My sister also began experiencing allergy symptoms due to the dusty conditions. Two out of our three travelling family members were now suffering allergic reactions in a hotel that had been specifically informed of our health concerns before we arrived. We contacted housekeeping again to request that the room be thoroughly cleaned. To our di

The Location is the best thing The furniture little bit old Near the beach and a couple of restaurants Super friendly stuff

Though we stayed for 1 night that too for late check in and next travel back to India,the stay was classy.The standard was very good and professional,rooms were beautiful and washroom with bathtub was amazing ,we were three persons in one room with 2 double beds were available but the space was only for one person sleep per head.Rest all was classic

We stayed for one night only before our flight back but I don’t recommend this hotel specially if you are staying for longer period. Room was spacious but both AC and TV was not working. We were at the 5th floor, the room was so noisy, loud music until 4 am. Breakfast was horrible.