Ramada by Wyndham Boston

Clean and friendly and good value

Had some issues with shuttle dropping me off and then the hotel telling me their shuttle no longer runs in the afternoon and leaving my 80-year-old mom and I stranded at JFK station with no way to get to the hotel as phone died from the day's travels. Turns out the driver of the shuttle had not come to work and so instead of finding another driver they simply shut down the service and Stranded everybody who was relying on their shuttle to get back to the hotel. They put you on hold for 15-20 minutes when you call to order the shuttle so be prepared for your phone dying if you wait till the last second. Some of the people are wonderful here and some of them are jerks. It's a mixed bag all the way around the beds are extremely comfortable but the rooms are dated. It's worth the money but don't expect high end anything. The shuttles do not run every half hour as they advertise, they run once at the top of every hour if you're in the lobby to get on at that time. They only run to the airport once every 2 hours on odd hours so don't expect to be picked up and dropped off just whenever you want and they also charge $20 per person per trip!

Uber makes town accessible good stay clean cheap and cheerful

My recent experience at your hotel was very disappointing. During my stay, I encountered an unpleasant and frustrating situation that significantly impacted my arrival experience. Upon arriving at the airport, I contacted the hotel to arrange transportation using the hotel's shuttle service. The hotel employee informed me where to meet the shuttle. However, when I arrived at the designated shuttle stop, airport staff advised me that the pickup location had been changed the day before my arrival and that all hotels had been notified of this change. I then walked back to the new pickup location and waited approximately 30 minutes. After the shuttle failed to arrive, I called the hotel again. I was told that the shuttle had already been there twice. I explained that the airport had changed the pickup location and requested that the shuttle pick me up at the correct location. Thirty minutes later, after still not being picked up, I called the hotel for a third time. The staff member claimed that I had hung up on her when she was trying to obtain my phone number. This is incorrect. I ended the call because she advised me that she would contact the shuttle driver and have him return for me. Furthermore, when I originally called the hotel, I provided my name and was recognized as a registered guest. Since I had completed the pre-check-in process, my contact information was already available in the hotel's system. In addition, caller ID could have been used to return my call, as I know this capability existed because it was used during my stay. Eventually, the shuttle driver contacted me and advised that he could pick me up, but it would take another hour. At that point, I refused to wait any longer. The driver informed me that I could request reimbursement for the taxi fare I would need to pay to get to the hotel. I do not believe guests should bear the financial burden of a miscommunication between the airport and the hotel regarding shuttle pickup locations. It is only fair that the hotel reimburse expenses incurred as a direct result of this situation. The following day, I spoke with the manager. After explaining the circumstances, she informed me that the hotel was a franchise location and that no reimbursement would be provided because the shuttle service was considered a courtesy. I found her attitude to be rude, dismissive, condescending, and lacking empathy for the inconvenience I experienced. This level of customer service is unacceptable. Guests should not suffer the consequences of communication failures between the hotel and airport. I am extremely dissatisfied with how this situation was handled and respectfully request that this matter be reviewed and that appropriate compensation be considered for the unnecessary expense and inconvenience I experienced.