Radisson Blu Hotel, Ha Long Bay

Indoor and outdoor pools great. Breakfast is excellent. My misses tried the spa and masage and loved it. Very helpful staff. Only thing I would say was the view from our room of the bay and lake was spectacular but there is a large glass window between the room and bathroom which is not covered with curtains so in the very early morning at first light I was woken up by the sunlight. I only stayed 2 nights but if I stayed longer I we would have to move rooms to one with curtains covering all windows

It’s a beautiful hotel. All perfect for us. They also gave us complimentary cake for my friend’s birthday.

I stayed at this five-star hotel for two nights, and overall, the experience was good. The hotel has beautiful, modern and well-maintained facilities, and its location is excellent. The staff members I interacted with were generally friendly, helpful, enthusiastic, and hardworking. However, there are several issues that I believe a five-star hotel should pay more attention to, particularly in terms of restaurant service, gym facilities, parking, and management presence. During the dinner buffet on 30 August, the restaurant was not particularly crowded, yet the food was replenished very slowly. At several points, there were only a few dishes available, which was disappointing considering the relatively high price of the buffet compared with the quantity and availability of food. What made this more frustrating was that the restaurant staff themselves were very enthusiastic and worked hard to assist guests. The problem seemed less about the staff and more about management and operational supervision. In fact, I noticed a recurring pattern throughout my stay: the frontline staff were doing their best, but management was rarely visible or actively involved. A good team needs good management and supervision to perform at its best. Unfortunately, I rarely saw a manager stepping in to monitor or support the operation, whether at the restaurant, front desk, or swimming pool. I believe stronger management presence and supervision would make a significant difference. The gym also needs more attention. There were not enough towels available for guests, one of the weight-training cables was broken, and nobody seemed to be taking care of it. Drinking water had also run out, despite there being only a small number of guests using the gym at the time. These are relatively simple things to resolve, but they make a noticeable difference to the experience, especially in a five-star property. Another issue was in the basement parking area. Water was leaking from a pipe and falling onto guests’ vehicles. Unfortunately, the water had a very unpleasant smell, which was quite concerning and unpleasant for guests returning to their cars. That said, I would like to emphasize that the hotel has many strengths. The facilities are beautiful and new, the location is excellent, and the staff are genuinely friendly and hardworking. I particularly appreciate the attitude of the frontline employees, who clearly tried their best to provide good service. As a regular guest who frequently uses Radisson Blu properties and services, I am sharing this feedback because I genuinely want to see the hotel improve and become even better. My comments are not intended simply as criticism. On the contrary, I believe the hotel already has excellent facilities and a strong team of frontline staff, and with better management presence, closer operational supervision, and more attention to small details, the overall experience could be significantly improved. I hope the management team will take these comments constructively. I would much rather see the hotel improve than simply complain about it, and I look forward to having an even better experience on my next visit.

The hotel's Quality & services are not 5 star and the price is so expensive compared with its quality.