Puerto Del Sol Resort

Location, facilities and staff were great. Rooms and pools were well maintained. Pricing is a bit high but worth the experience.

The rooms were Ok and kept clean. We stayed in with 2 double beds and one king bed. Each room had a veranda with stainless steel clothes dryer and a bathroom. It had a refrigerator and standard electrical kettle with instant coffee, creamer, and sugar. Housekeeping was great with promptness and alertness. Some towels have kulob smell., but all were replaced. There were pool crew on each pool. The water felt clean. The beach was in low tide during our stay. But the pools were big and great. Breakfast were typical filipino kind with a decent variety. I observed 2 foreigners during our stay and am not sure if they were satisfied with the food choices. Overall the menu was good as a filipino guest. Masarap ang timpla nila.

Very clean & usefull staff! Only complaint is the door lock mechanism, outdated. Overall great experience.

1. Mosquito Problem – There are too many mosquitoes in the room, possibly due to the damaged screen of the bathroom exhaust fan. 2. Damaged Main Door Lock – The door lock is difficult to operate, making it hard to lock and unlock the main door. 3. Cleanliness and Hygiene – The blue container for recyclable bottles/cans was very dirty, has dried up liquid and soda stains on it. So much dust all over the back of the television, even the hangers for clothes were all dusty. Overall room cleanliness also needs improvement. 4. Unpleasant Restroom Odor – The restroom occasionally has a mild sewer-like smell. 5. Bathroom Door Issue – The bathroom door gets stuck and is difficult to open and close. 6. Customer Service Front Desk: The staff seem unfamiliar with the pricing of external tours and activities, frequently responding that she does not know the rates. Unlike staff at other hotels and resorts, who are generally knowledgeable about these services, the front desk team should be well-informed about local tour options and their standard pricing, outsourced or not. This is particularly important for tourists, as having reliable rate information helps them avoid being overcharged or falling victim to scams when booking activities. Restaurant: While not all employees, some staff members across different shifts lack awareness of restaurant operations and demonstrate poor customer service. It can be difficult to get their attention, even when the restaurant is not busy. There are instances when only two tables are occupied and several staff members are present, yet no one seems attentive to the guests. 7. Wi-Fi Connectivity – The Wi-Fi is not working, with the LOS indicator blinking red and no internet signal available. 8. Concrete Resurfacing/Patching – We were unaware that concrete resurfacing or patching work was ongoing because there were no proper maintenance signs or warnings in the area. As a result, we accidentally stepped on the wet cement. Instead of politely informing us of the situation, the staff member handling the work simply looked at us angrily without saying anything. Even when we passed by the area again less than an hour later, the staff member continued to give us angry looks. This situation could have been handled more professionally through proper communication and clear maintenance signage. Guests should be informed of ongoing work to prevent accidents and misunderstandings. We understand that accidentally stepping on wet cement may have caused inconvenience, but the staff member could have addressed the situation calmly and respectfully rather than making guests feel uncomfortable. Proper signage, proactive communication, and professional conduct would have prevented this unpleasant experience. 9. Restaurant Feedback Food Suggestions: I would recommend incorporating more local food options into the menu to better showcase the culinary offerings of Pangasinan and the surrounding area. Suggestions include Alaminos longganisa, a well-known specialty of Alaminos, and dried seafood such as danggit and dilis, which are commonly found in Sual. Although Sungayan fish may not have been in season during our visit, offering it when available would be a great addition, as it is a fish known in the area and is featured on the menus of other local restaurants. It would also be nice to have a grilled option for the catch of the day, giving guests more choices when enjoying fresh seafood. Beverage Selection: Liquors are not available by the glass, which limits options for guests who prefer individual servings rather than purchasing an entire bottle. 10. Overall Guest Service and Hospitality: It would be greatly appreciated if the majority of the front desk and restaurant staff made a more consistent effort to smile and warmly greet guests upon arrival, as well as acknowledge them when they leave. These small gestures go a long way in making guests feel welcomed and valued, contributing significantly to the overal