La Résidence Saint Jean

We had earlier booked & paid in full for our Lourdes, France accomodation at the La Residence St Jean for 4 nights from 30 May to 02 June 2026 per Agoda's receipt (below). However on arrival late in the evening of 30 May at La Residence St Jean, Lourdes, France we found that our assigned room was totally and utterly unsatisfactory. 1. The reception was already closed by the time we arrived at the hotel at 9.45pm and no one was available to assist us. Our assigned room was left open for us to access. ● The condition of the room was totally unacceptable 1. The room's air conditioning was broken and not working. We later found out that the entire hotel's air conditioning has been broken and non functioning for many months. 2. We were given 2 small fans to circulate the air within the 2 rooms. It felt like a sauna in our room. And one of the fans was broken. 3. Our room was on the 3rd floor. We didn't open our windows to sleep as there were no window grills and my family's safety was of concern as anyone could have scaled the building's outside ledges to gain entry into our room whilst we were sleeping. 4. The kitchen sink door was broken and discarded exposing the filth under the sink. 5. The hair dryer in the bathroom has been burnt out as the hose has burnt marks and the nozzle missing (likely discarded). 6. Our main door could not lock as the locking system was no longer functioning. We discovered this when we left our room to find dinner returning back to realize that anyone could have entered our room and removed our luggages without our knowledge. We managed to call a hotel staff to voice our concerns as NO hotel staff was physically present at that hour to address our concerns. However the staff only apologized for the state of our room and refused to come down to the hotel to assist us stating that they are off work and will only be on premise the next morning at 8am. As such, we walked over to the Mecure Hotel which is immediately next door to the Las Residence St Jean to inquire if they had rooms available for us to change our hotel stays for our required 4 nights. Unfortunately the Mecure Hotel did not have sufficient rooms that 30 May night to accomodate us immediately. They could only accommodate us with our 2 needed rooms the next day 31 May till 02 June. We still needed to stay the night of 30 May at La Residence St Jean as we were stranded without any decent accomodation. Needless to say, our night's stay was very uncomfortable without any air conditioning and stressful worried that strangers may break into our room whilst we were sleeping. I wish to seek a refund for the balance 3 nights (31 May - 02 June) that we checked out of the La Residence St Jean to stay at the Mecure Hotel instead as the state of the La Residence St Jean was not acceptable. I've attached the Mecure Hotel's confirmation of our stay with them. I hope Agoda will be able to accede to our request and refund us for the 3 nights that we did not stay at the La Residence St Jean, Lourdes, France. I look forward to your favourable response. Thank you & regards

one of the rooms was upgraded and one wasnt. came in May so the weather was cool and the aircon wouldn't work. Hotel was a nice walking distance to the Sanctuary & airport shuttle pickup and that's the best point of this place. I did not realise that check in timing was only until a certain time and we nearly missed it coz our plane was delayed. it was quite dusty under the beds and the kitchenette was quite useless. No pots or pans. some of the mugs in the cupboards weren't even cleaned. Only felt that the bathroom was kept well. Everything else in the room felt old and dated.

Having read the previous reviews, we knew what to expect. Rooms are indeed a bit dated but it was clean. We brought our own hairdryer (there wasn't one in our bathroom), washing up liquid and sponge (these were actually provided but the sponge looked old and well used), towels (the ones provided were acceptable actually), toiletries (a soup and 2 packs of body and hair wash were provided). We got upgraded to a triple room with one single and one double bed which was quiet. The basic kitchenette with a kettle, fridge and microwave were very useful. They provide plates, cups and cutlery too. The very friendly reception lady waited for us as we checked in after normal hours of 6pm. They also gave us late check out at 2pm so we could store our luggage before departing for the airport. Location is unbeatable as it's close to the sanctuary and restaurants, airport shuttle is 2 minutes walk. For the price it was exactly what we needed, would be very happy to stay here again.

Struttura ben posizionata. Necessita di maggiori manutenzioni. Ho trovato mobili cucina rotti e pavimento poggiato non in buone condizioni. Soprattutto bisogna migliorare le pulizie. Peccato perché il personale è disponibile. Abbiamo avuto una camera raccapricciante, buia e sporca. Ma hanno subito cambiato la camera. Capisco che sono dei veri appartamenti, però si deve migliorare nei servizi, dalla pulizia alla sistemazione delle camere.