La Quinta Inn & Suites by Wyndham Anaheim

We used to stay at this property years ago when our kids were younger, we had great visits and decided to give it a try after all these years. Long story short, it’s become dilapidated version of itself. The staff was amazing at check in. After that downhill, the fee for a pet was $25 not the $20 as listed in the Agoda booking site. We paid it anyway. The mini roaches were the fist thing in the bathroom we encountered after checking in. When we went to call about it, our room phones were non operational. None of the plugs in our rooms worked by the bedside or by the sink, so no blow dryers or ability to charge our electronics. Our main charging station was in the living area. Furniture was just worn out (pic attatched). The tv in our room while watching just all of a sudden would go to a black screen! Unexpectedly, our fridge froze all of the food we put in it. The night before checking out one of our rooms smelled like a sewer. No explanation other than poor ventilation and sewer upkeep. The property itself is run down, carpets filthy in the halls and the pool has a sign asking those who have or have had diarrhea in the last 10 days to please not enter. No extra toilet paper except in one room. The best part, enough beds for our whole family, clean bedding, towels and friendly staff. How much does it cost Wyndham to hire a power wash of the building, stairwells, pool area? This is just not the level of sanitation and lack of amenities I’m looking for in a place to stay on our visit to the park. Choose another property.

We paid $866 for a One Bedroom King Suite. Unfortunately, the accommodation and overall experience fell well below a reasonable standard, and we were not provided with the room type we had booked for the duration of our stay. Thursday (Arrival Day) After arriving from Australia on a freezing cold, wet day in Los Angeles, we were allocated our King Suite room *** with a king bed and seperate lounge room Upon entering the room, there was a loud, constant squealing sound. In addition, the shower only produced cold water, which was extremely disappointing after a long international flight from Australia where we arrived in freezing cold rain. At approximately 9.00pm, we were moved to a much smaller room (room ***) with two beds, which was not the suite we had paid for. We had already unpacked and were offered no assistance to move our belongings. The key card did not work upon arrival at the new room. That evening, there were girls playing loudly in the hallway until approximately 11.00pm. The walls are very thin, and the noise was significant. Friday At breakfast, the bananas were badly bruised and the eggs had blackened yolks, appearing rotten and inedible. The bananas were in the same condition every day. There were no toiletries left in our room. When we requested some, we were advised they would not be available until the following day. When we returned at approximately 11.00pm, there was an extremely strong smell of marijuana in the hallway, which permeated our room. The smell was so overpowering that it made me physically unwell. Saturday Again, there were no toiletries left in the room. The key card repeatedly failed throughout the day and again at 10.30pm that night. We did not store the key near phones or magnets, so this was not caused by misuse. The bed was made, but poorly presented. The strong smell of marijuana in the hallway and around our room continued. It was extremely strong in our room. Sunday The key card did not work in either the lift or our room. There was a particularly strong smell of marijuana in the hallway around rooms *** and ***. Monday The bed presentation was extremely poor. Once again, no toiletries were left in the room. Tuesday There were no quarters available to use the washer and dryer facilities. We asked the front desk to change notes and were told no quarters were available. The internet service throughout our stay was extremely slow and unreliable, making it difficult to even read emails. While the staff were consistently polite, they were unable to resolve concerns or provide clear answers. We updated front desk staff daily regarding the issues outlined above. Despite this, no one from the management team contacted us during our stay. We have photographs documenting several of these concerns. We were told to speak to management on Monday or Tuesday, We had a full day booked at Disney on Monday so left at 7.30am and returned back to hotel after 10pm. I came down to front desk at 9.30am to discuss with manager as requested, but advised she won’t be in til later in the day possibly after checkout time.

It was quiet, clean and spacious. Really enjoyed the free breakfast and hot tub.

Hotel is basic, hence the lower price compared to other hotels around. breakfast is really bad but there are several options around.