Incheon Grace Suite Hotel

Pictures on the website is really misleading. This whole place needs renovation. Everything there is outdated, old and dirty! Staff was not friendly and careless. Also, website said they have spa but staff told me there is no spa. Overall I am really disappointed with this hotel and would not recommend it to anyone. This is my honest opinion.

The room was not clean. There were so many stains on the carpet and the balcony was covered with pigeon droppings. The TV also only had an ad channel which is somehow worse than having no TV.

Carpet is so dirty ad pillow case is so old and had hole. Too noisy at late night

One of the Worst Hotel Experiences I Have Ever Had We booked a two-night stay at this hotel, and the entire experience was extremely disappointing from the moment we arrived. Apparently, the company operates three different hotels with different names in the same building, which was confusing. However, the biggest problem was the service and the condition of the rooms. The lady at the front desk was incredibly rude and unprofessional. We cannot speak Korean, so we tried our best to communicate in English, but she showed little patience or willingness to help. She asked for our credit card, and when I explained that we had already paid for our reservation, she responded rudely that it was for a deposit. How were we supposed to know that without a proper explanation? We had our passports ready, but she did not explain the deposit policy or why she needed our card. She simply handed us some papers and the room key and told us we could leave. When we entered the first room, we were absolutely horrified by the smell. It was one of the worst smells I have ever experienced in a hotel. The room was disgusting, with dirty surfaces, fingerprints everywhere, dust throughout the room, and extremely dirty towels. The smell was so bad that we started experiencing headaches. We had no choice but to go back to reception and request a room change or a refund. They eventually gave us another room. Although the smell was better, the cleanliness was still unacceptable. The room was dirty, several things were broken, and the bathroom design was so poor that the entire bathroom floor became wet whenever we showered. Even the futons were dirty. To make matters worse, the toilet became clogged. The phone provided in the room did not work, so we had to go all the way downstairs to contact the reception. When we reported the issue, we were told that we could not flush toilet paper down the toilet. I understand that some hotels have specific plumbing rules, but nobody informed us of this policy at check-in. How were we supposed to know if no one explained it to us? Although the toilet was eventually fixed, the overall experience was terrible. From the rude customer service and lack of communication to the poor cleanliness, unpleasant smell, broken facilities, and inconvenient service, this hotel failed to meet even basic expectations. I would not recommend this hotel to anyone, and I would never stay here again. A hotel should provide a clean, comfortable room and respectful customer service, but unfortunately, this place provided neither. Our two-night stay turned into a very unpleasant experience, and I genuinely regret booking this hotel.