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Hotel The Palm

Recreational facilities
Garden
View
Lobby
Bar/lounge
Don't miss out! Price and availability may change
7.6 / 10
Good(114 Ratings)

Hotel in Playa del Carmen

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Experience an abundance of unparalleled facilities and features at Hotel The Palm. Maintain seamless communication using the complimentary Wi-Fi at hotel.

For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.

For visitors wishing to smoke, designated smoking zones can be found.

At Hotel The Palm, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience.

A few accommodations within Hotel The Palm offer unique design elements such as a balcony or terrace.

Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay.

In select rooms at the hotel, mini bar is available for those moments when it seems necessary.

In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. Begin your day with a scrumptious on-site breakfast available each morning at Hotel The Palm. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar.

During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage and spa on your final days. Be sure to drop by the pool at hotel at least once during your stay.

At Hotel The Palm, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar.

Amenities at Hotel The Palm

Free WiFi/internet
Free breakfast
Free Parking
Air conditioning
Pool
Non-smoking
Wheelchair accessible
Spa
WiFi/Internet
Hot tub/Jacuzzi
Parking Available
Garden
Family friendly
Cleaning products

Map of Playa del Carmen

city location on map

Nearby attractions

Xcaret Park
4.3 mi
Xel-Há Park
28.1 mi
Xplor
4.1 mi
Xenses
4.4 mi

Available Rooms

Things to know

Check-in: 3:00 PM
Check-out: 12:00 PM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.
House rules
  • Kids allowed, fees apply
  • No parties or events allowed without prior approval, fees apply
  • Must be 25 or older to rent

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Vogo

    Ratings and reviews

    7.6 / 10
    Good(114 Ratings)
    8.4 / 10Excellent·Jan 2026
    We stayed at this hotel in 2021, but we were apprehensive due to the recent negative reviews. Despite the need for renovations, including the rooftop terrace, the room (loft) was exceptionally well-maintained and comfortable. Everything was spotless and aesthetically pleasing. However, some amenities, such as a hairdryer, fridge, and iron, would have been greatly appreciated. Overall, our experience exceeded our expectations.
    10 / 10Outstanding·Mar 2025
    We had a wonderful night. Ask for blankets as it was a chilly room.
    7.2 / 10Good·Jan 2025
    The location is great. I booked late, so I got a room with a Street view. The location was so close to the beach I didn't care until late night. Make sure you get a garden view, or you'll be kept up late. The facilities are good, but maintenance is falling behind
    5.2 / 10·Jan 2026
    Towels are so old that the first colour it had is hard to know. Location ia great. Hotel is run down and seems to be old and need new appliances.

    FAQs

    Is parking included with this hotel?

    Yes, parking is listed as an amenity at Hotel The Palm. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    Yes, a swimming pool is available for use at Hotel The Palm. Enjoy the water!

    Is Hotel The Palm pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

    What amenities are available at Hotel The Palm?

    We found 14 amenities for this rental. This includes free wifi/internet, free breakfast, free parking, air conditioning, and pool.

    What payment types are supported?

    This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Some card brands may not be accepted if you are located in a country or using a currency they don't support.