Hotel Nagashima

the onsen was great. Near to outlet and water park/ Great stay for my family. Would definitely come back

We absolutely loved our stay here! From the moment we arrived, everything was perfect — the incredibly warm and welcoming staff, the beautiful atmosphere, the amazing service, and, of course, the delicious food. Every meal was a real pleasure! What makes this hotel truly special is its unique connection to local traditions. The water in the room and bathroom comes from a natural spring, which is such a wonderful and authentic touch. And we absolutely loved that every guest is offered traditional clothing to wear around the hotel. Walking around dressed in it made us feel like we were truly part of the culture and the magic of this beautiful place. ❤️ We stayed for three days, but honestly, three days were nowhere near enough. We left feeling that we had only just begun to discover everything this place has to offer. It really felt like stepping into a fairytale! The location is fantastic too — there are two huge amusement parks right next to the hotel, and the hotel’s shuttle service makes it very easy to get to the shopping center and the bus station. We enjoyed every moment and were genuinely sad to leave. We will definitely return — next time for much longer! ❤️✨ Thank you to the entire team for making our stay so special and unforgettable!

Brilliant, had a great experience with my children

My friend and I stayed at Hotel Nagashima for two nights. We are both from Hong Kong and don’t speak any Japanese. We were mainly there to go to the theme park. I will start with the positives and then move onto the criticisms. The location of this hotel is wonderful if you want to see all of the Nagashima resort. Everything is super accessible (no more than a 5 minute walk away). The room we had was a twin room and the size of the room was good as well as the view from the room (we were facing the sea but other rooms also would have views of the rollercoasters). They give you a coupon for 40 free tokens to use in their arcade and the arcade was very reminiscent of Jumping Gym in Hong Kong so my friend as I had a great time in there. Finally, the Hot springs (Onsen) are absolutely beautiful. There are several pools all dotted around a beautiful Japanese garden. It was raining while we were staying but several of the outdoor pools are undercover so it didn’t stop us using the facility. There is a super hot bath, a massage bath and several others all around. It’s the best Onsen I’ve been to in Japan. Now for the criticism… First of all, the staff have very little English ability. I don’t mean to say that everyone in Japan should speak English just to accommodate tourists but if you are paying over £250 per night, you expect that a hotel at a world famous resort would have basic English. One of the most outrageous things that we encountered was when we called the front desk to ask for additional duvets and they literally hung up on us TWICE after saying “No English”. Secondly, the beds were like torture devices. Both my friend and I had two of the worst nights sleeps we have ever had on those God awful mattresses. The pillows were also very uncomfortable. One of the reasons we called to ask for an extra duvet was because I wanted to add a layer to the mattress to see if I could make it any more comfortable. Eventually the staff member (who hung up on us) did come up to our room and when we google translated what we wanted, he told us there was a fee of ¥2100 for an extra duvet. This is (apparently) a 4 star hotel and they wouldn’t give us an extra duvet for free, even when we google translated that the reason was how uncomfortable the mattress was. Thirdly, breakfast and dinner are included in the price of this hotel. I am a vegan (and don’t get me wrong, I was aware that there would likely be no food I could eat in this resort) but when I arrived, I asked at the front desk if they had any vegan food and the staff member went into the back to ask their colleagues and it seemed apparent they had no idea about dietary restrictions, which in this day and age is pretty unforgiving in a 4 star hotel. She suggested they might have salad on the buffet so I paid for breakfast and dinner in the price of the room and I wasn’t able to eat anything (thank goodness I had instant noodles and rice cakes with me for the 2 days I stayed). Fourthly, everything closes in this place at around 8pm (apart from the hot springs). Even the 7 eleven in the shopping mall closed at 8pm. So only vending machines are available to you between the hours of 8pm and 7am (when breakfast is served). Finally, the Hotel is clearly modelled to be of traditional Japanese interior design but you can really see how dated this place is. Everything felt old and the room had some cleanliness issues (mainly the stained carpet and the hairs in our rooms private Onsen). It just felt a little bit gross sometimes. Even the robes provided for the Onsen had some stains on them. The room was quite big but the TV in the room was tiny and far away from the beds so you would have struggled to watch that in bed (not that you would want to stay in those beds any longer than you had to). I think they need to spend some money modernising the rooms if they are going to keep the prices as high as they are. Overall, if I had a choice to stay anywhere else and be close to the