Hotel Mayfair Tower

It was nice

Too much dirtying

Good

We had previously stayed at this hotel and had a decent experience with polite staff, which is why we decided to book again, but unfortunately, this stay turned out to be a complete nightmare. Last time, we had a major issue with the AC; we reported it, and though they tried to fix it, it remained broken, leaving us to suffer through a hot, suffocating night, and shockingly, we faced the exact same AC problem again this time. The room shown on Agoda looked spacious and decent, but the actual room assigned to us was extremely small and completely overpriced. To make matters worse, the bathroom had severe drainage issues and a malfunctioning shower, and when we requested a room change, we were told no other standard rooms were available, forcing us to pay an extra ₹500 to upgrade to the exact same room category we stayed in during our previous visit. Even after upgrading, the room was in appalling condition—the bathroom was filthy with mud stains, the entire space was covered in dust, and the door lock was faulty. To add to our horror, we handed our key card directly to reception and double-checked that our door was locked before stepping out, yet when we returned, our room was sitting wide open, which is an unacceptable security failure. On top of that, despite being told room service was available until 11:00 PM, nobody answered our calls well before the deadline, and when we walked down, the reception was entirely unattended. Despite their heavy Instagram promotion marketing this place like a premium stay, the reality is pathetic. Kolkata has far better hotels in this price range offering spacious, hygienic rooms and genuine hospitality, so I strongly advise travelers to avoid this property, and I will never stay here again.