Ginger Mumbai, Andheri (MIDC)

All the ACs are not according to the room size they must increase the ac to higher TON Old room must be par with the new rooms as the room rates are same. Acs should not be controlled from outside the rooms. Automatically it changes temperature No door bells in room very much inconvenient Breakfast should be improved They should serve the welcome drink. Just keeping and asking customer to take it is not good Should call if need more review

I had a one night stay. Check in was very difficult as the staff kept giving me incorrect email to send my details on but after that everything was smooth. The food, cleaning, staff support- all were good. Room layout was spacious. Toilet was decent clean. I had a value for money experience given I booked just 10 hours before my arrival

This was, without a doubt, one of the worst hotel stays I have ever experienced. I would not recommend this hotel to anyone, especially considering the condition of the room and bathroom. To be fair, the staff were polite and courteous throughout my stay. The reception and restaurant areas also looked clean and presentable, and the breakfast spread and servings were quite good. Unfortunately, that was where the positives ended. The moment I reached the floor where my room was located, the experience changed completely. The hallway looked quite dingy and had a strange, mouldy smell. Unfortunately, the smell inside the room was even worse. There was a very strong mouldy/musty odour, and there were clearly visible signs of water seepage on the walls. The overall condition of the room made it feel like it was badly in need of renovation and proper maintenance. But the bathroom was by far the worst part of the stay. The toilet seat in my room was broken. I complained about it, and although someone apparently attended to it, whatever was done clearly did not solve the problem. It broke again from exactly the same spot. Then came an even more disturbing issue. When I went to take a shower and squeezed shampoo from the bottle into my hand, it had an absolutely terrible smell. It smelled as though the shampoo had gone bad or the bottle itself had not been cleaned properly for a very long time. I had to complain twice before someone finally came and washed the bottle and replaced/refilled it. After that, the shampoo was fine. What was particularly shocking, however, was that the same terrible smell returned in the shampoo bottle the very next day. This honestly made me question how frequently these bathroom bottles are cleaned, sanitised, or replaced. It is extremely unpleasant to discover something like this when you are simply trying to take a shower in a hotel room. At that point, I was no longer expecting a comfortable stay. I was simply waiting for my booking to end so I could leave. The staff may be courteous and the common areas may look presentable, but that does not make up for the condition and hygiene issues inside the rooms. A hotel room should not smell of mould, have visible water seepage, have a repeatedly broken toilet seat, or have bathroom amenities that smell spoiled. Overall, a very disappointing and unpleasant experience. I would strongly recommend looking at other options before booking this property.

We booked the room with specification that allows us to smoke. And for this, we had to book a costlier room. When we reached the, the reception informed us that we cannot smoke inside the whole property. We were not offered any solution when we told the reception about the smoking issue. To smoke, we literally had to come down, outside the hotel with no seperate dedicated smoking area in the middle of the night. They just kept a bin at the footpath for people to smoke. When we entered our room, it was quite dusty. The coffee tray had dust and hair on it. The bathroom tiles also had some mold. The soap tray wasn't clean. This was genuinely a very disappointing experience. We couldn't even leave because it was very late at night and we had prebooked our stay.