Delta Hotels City Center Doha

Service, beds,pillows, facilities room 3 bed apartment. Could not fault a thing, definitely return.. The only draw back was agoda, I booked a 3 bedroom, my app clearly stated 3 bedroom, and they sent the wrong information to the hotel for a 2 bedroom. The hotel was kinda enough to rectify the issue

Delta Hotels will always be our top choice whenever we want to relax.

. Unfortunately, our stay was a very disappointing experience, and what disappointed me most was not only the food, but the way my concerns were handled at check-out. This was our first experience with the Marriott group, and we came with genuinely high expectations. We were also celebrating my husband’s birthday during our stay, so we were hoping for a special and enjoyable family experience. I do want to acknowledge that some members of the staff were friendly and helpful, and we sincerely appreciated the birthday cake arranged for my husband. It was a lovely gesture. However, the half-board dining experience was far below what we expected from a five-star Marriott property. For dinner, the set menu was extremely limited: we had to choose either a soup OR a salad, followed by one main course and dessert. It was not clear to us at the time of booking that the half-board dinner would be this limited, and the variety was disappointing. The chicken I ordered was also dry. When I asked about having tea or coffee with dinner, I was told that these were not available and that the only beverage option was canned juice. There was not even a Diet Coke option. For a five-star hotel, I found the beverage selection surprisingly poor. Breakfast was also disappointing in terms of both variety and quality. The cheese selection consisted of only around three very basic varieties, and the quality was not what we expected. The cold cuts selection was very limited and, unfortunately, the quality was unpleasant. There were some good items, such as the eggs, waffles and pancakes, as well as ful, soup, cereals and oatmeal. However, the overall selection was still quite limited, particularly the fresh fruit selection. The pastry selection was also limited mainly to basic croissants and a few Danish options. What truly made the experience worse, however, was how my concerns were handled at check-out. At check-out, I took the time to explain my concerns about our stay because I genuinely expected the hotel to care about the guest experience and at least acknowledge our disappointment. Instead, the response was extremely cold and dismissive. There was no sincere apology, no meaningful attempt to address my concerns, and no effort to make me feel that my feedback was valued. There was also conflicting information regarding a beach access voucher. One staff member clearly told us that the voucher was valid at any time, while I was later told that it was valid only during our stay. When I mentioned this at check-out, the manager appeared more focused on identifying which staff member had given me the information than on addressing my disappointment as a guest or offering an apology. This was particularly disappointing, as I was not looking to blame an individual staff member; I was simply explaining an inconsistency that had negatively affected our experience. I want to emphasize that my disappointment is not simply about the quantity of food. It is about the overall quality and variety, the expectations associated with a five-star Marriott property, and most importantly, how a guest’s genuine concerns are handled. Even a sincere apology and a simple attempt at service recovery would have made a significant difference. Unfortunately, I left the hotel feeling that my concerns were not taken seriously. We genuinely appreciated the birthday cake and the kindness of some members of staff, but unfortunately one nice gesture cannot compensate for a disappointing half-board experience and a poor response to guest feedback. As this was our first experience with the Marriott group, I have to say that it did not meet the level of quality and service we expected from the brand. I sincerely hope management takes this feedback seriously and reviews both the dining experience and the way guest complaints are handled. I would have much preferred to leave with a positive impression, but unfortunately, this was not the case.

We book for 3 bedroom sea view, when we check in they informed that our booking is only for 2 bedroom city view and they just upgraded us to 3 bedroom and our booking reference is from *** and not from Agoda and since our reservation is pay in the hotel they inform us if we want to contact agoda and made a complain. We dont have any choice but to accept it because we are already there with my family and we have our 8 month old baby with us, the male staff in the reception is not that generous while explaining as if that if we dont want the reservation, we are free to go... The only thing I appriciate is the staff in the restaurant they are so friendly and assist us, foods are great and we really enjoy specially Ms. ***