Chaba @ CBP Chiang Mai

This new hotel is located relatively close to the city and most of the things you could want to do in Chiang Mai. With a 24 hour supermarket located less than 5 minutes away and great culinary options located within walking distance, this hotel is ideally located. The room is as pictured and there is a fantastic lobby coffee area with a machine and free refreshments, I specialised the cookies. All of this was great but by far the star of the show was the staff. They were incredibly attentive, polite and helpful. They would often come with additional water and tissue and ask everyday if I wanted my room cleaned or needed any additional assistance. The staff there were absolutely fantastic and made a good experience truly fantastic so a huge thank you to them.

Good

โดยรวมดีคุ้มค่า แต่ไม่มีที่ล็อคประตูจากด้านใน ทำให้รู้สึกไม่ค่อยปลอดภัยหากเดินทางคนเดียว

Honestly, this hotel was a complete disappointment. We booked based on the pictures online, but when we arrived, we were shocked by how different the place actually looked. It was nothing like what was advertised. The bathroom was dirty, with stains everywhere, even on the toilet. The sink was leaking water all over the bathroom floor, and the lamp in the room was broken. The whole room felt neglected and nowhere near the standard we expected. The worst part is that we specifically booked this room because it was advertised as having a workstation, as we needed to work during our stay. The desk was so wobbly and unstable that it felt like it could fall apart at any moment. There were no proper sockets to plug in our laptops either. I literally had to work with my laptop on top of the little fridge because that was the only place with a socket! How is this supposed to be a room suitable for working? The internet was also absolutely terrible, extremely slow and constantly disconnecting. Between the unstable desk, lack of power sockets and useless Wi-Fi, getting any work done was practically impossible. As if that wasn't enough, the hotel is right next to a dual carriageway, and our balcony door was broken and wouldn't close properly. The traffic noise was unbearable, and we could barely sleep. We were also told there would be an extra charge for early check-in. While we understand that early check-in fees are quite common, being asked to pay extra when the room itself was in such a poor condition just added to the frustration. The whole experience felt like a complete lack of care for guests. The most shocking part is how misleading the pictures are. The photos used to advertise this hotel appear to be from a different hotel owned by the same company. The actual property looked nothing like the pictures we had booked based on. Thankfully, we only stayed for one night. That was more than enough. We would never stay here again, and I would strongly advise others to think twice before booking. Don't let the pictures fool you - save yourself the disappointment and look elsewhere.