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Casona Plaza Hotel

Top rated by guests
Casona Plaza Hotel Hotel in Puno
Casona Plaza Hotel Hotel in Puno
Casona Plaza Hotel Hotel in Puno
Casona Plaza Hotel Hotel in Puno
Casona Plaza Hotel Hotel in Puno
Don't miss out! Price and availability may change
8.3 / 10
Excellent(58 Ratings)

Hotel in Puno

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this hotel

Experience an abundance of unparalleled facilities and features at Casona Plaza Hotel.

Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.

Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date.

Shuttle offerings at the hotel enhance the ease of discovering Puno. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements.

Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Casona Plaza Hotel, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay.

The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Casona Plaza Hotel is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of bottled water, a coffee or tea maker and mini bar at your disposal.

Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel.

Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.

Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

Amenities at Casona Plaza Hotel

24-hour front desk
Business facilities
Restaurant
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Wheelchair accessible
Bar
WiFi/Internet
Parking Available
Breakfast available
Laundry services
Family friendly
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Puno

city location on map

Nearby attractions

Typical Arc of Taquile
23.4 mi
Fundo Chincheros
3.7 mi
Uros Floating Islands
4 mi
Lago Titicaca
4 mi

Available Rooms

Things to know

Check-in: 11:00 AM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.
House rules
  • Kids allowed, fees apply
  • No parties or events allowed without prior approval, fees apply
  • Must be 25 or older to rent

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Vogo

    Ratings and reviews

    8.3 / 10
    Excellent(58 Ratings)
    8.4 / 10Excellent·Sep 2024
    I reserved my room through Agoda. When I arrived the woman at reception claimed my reservation was actually at a different hotel 2 blocks away with a similar name (Casona Plaza Centro). With a haughty attitude, she told me "we don't work with Agoda." I thought I had made a mistake with the address and dutifully made my way to the other hotel, which isn't quite as nice as the Casona Plaza Hotel Puno. (Both hotels are part of a small Peruvian chain called Casona Plaza Hotels.). When I got to my room, I looked at my reservation (which I had shown to Reception at the Casona Plaza Hotel Puno) and realized my booking WAS for the hotel I was sent away from. So I went down to reception and told the kind lady there that my booking was with the Casona Plaza Hotel Puno and I want to stay there. At this point things got weird. She called the other hotel to advocate for me and after some back and forth, handed me her cellphone so I could talk to the receptionist who had sent me packing 30 minutes prior. She firmly explained to me that I had no booking at her hotel, that "we don't do business with Agoda," and that if I wished to stay at Casona Plaza Hotel Puno I would have to pay more than twice what I paid for my reservation. I repeatedly told her that I have a valid reservation for her hotel, which I made based on the description and reviews of the hotel, but she didn't care, telling me to take this up with Agoda. Eventually I gave up and handed the phone back to the receptionist at the hotel I'd been banished to, the Casona Plaza Hotel Centro. To my surprise, the receptionist told me to wait a few minutes while she made another call. When she was done, I was told I could return to the Casona Plaza Hotel Puno and stay there. Super grateful for her help, she understood I was right to insist that my reservation be upheld at the other property. I liked the facilities -- comfortable bed, clean, nice breakfast, nice bathroom. But the unnecessary drama was totally unwarranted. I wonder how many guests have been turned away without realizing they were being conned. I do have one concern about the hotel -- they have a propane heater in the lobby that's not designed for indoor use. Carbon monoxide accident waiting to happen.
    7.2 / 10Good·Sep 2024
    When I showed up at the hotel I was told it was a different hotel, a few blocks down. Pictures of the room didn’t match what I had booked for and the hotel was very noisy. I almost missed my bus because the staff didn’t notify the driver of my location change.
    6.8 / 10Average·Nov 2024
    I inputted all my tour and bus pick up and drop offs at the address listed on this site, but my room was booked in a different branch two blocks away. I ended up having to do a mad scramble to rebook all the tour and bus pick ups and drop offs which is not the kind of fun you want when you're tired and hungry

    FAQs

    Is parking included with this hotel?

    Yes, parking is listed as an amenity at Casona Plaza Hotel. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

    Is Casona Plaza Hotel pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

    What amenities are available at Casona Plaza Hotel?

    We found 22 amenities for this rental. This includes 24-hour front desk, business facilities, restaurant, airport transportation available, and shuttle available.

    What payment types are supported?

    This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Some card brands may not be accepted if you are located in a country or using a currency they don't support.