Capitola Venetian Hotel

We were very impressed by this cute little hotel/motel, couldn't ask for a better location and room was great. Silverware and a remote for the fan light would have been nice but still a 5-star experience.

Capitola Venetian is an awesome location.

Great location. Glass bathroom door handle was broken and cut one of our hands. Clean enough but could have been better. Parking very limited and tight if your vehicle is larger.

My husband and I were pleasantly surprised when we were able to get a last-minute deal at the Venetian. What we got for the price we paid was more than fair and a pleasant surprise. However, if we had to pay full price during Peak season, I would probably be disappointed. The Venetian has been on our bucket list for years because we always looked at it while sitting on the beach and wondered what it would be like. Obviously, it is an iconic place to stay and the location can’t be beat. Our partial ocean view was lovely. We were pleasantly surprised by the size of the suite. It included a kitchen, a living room with fireplace, and an additional bed…. All of which were clean. One thing worth mentioning that absolutely needs to be addressed is the blinds for our suite. Anyone walking by can look in and see right into the front room and bed. The blinds and curtains don’t fit appropriately, so anyone can see in from the sides. We were in room ***, corner/bottom unit where many people walk past. I am sooo glad we chose to sleep in the other room. I would be worried if my kids were in the front and some random person could see them sleeping or changing. Unfortunately, the Venetian has succumbed to contactless hospitality. This is our second time dealing with this kind of hospitality and I can tell you that I will purposely only choose places that have an actual body on premises. We made a reservation around 5:00pm, so I can understand that there would need to be some time for communication between Agoda and The Venetian. However, when we didn’t get a text or email with instructions on how to check in or how to get through the gate to park, we got worried. We called every number listed on the office window as well as the ones listed on the agoda and Venetian website. No answers. We left messages. We texted. We called answering lines. We reached out to Agoda ai. Still nothing. We were about to contact our credit card to dispute charges , take a loss, and book another place. After about 30-45 mins of standing outside the office, we were finally able to get ahold of someone. Mind you, we happened to get the number from another patron who happened to get checked in the day prior. The actual customer had to help us and gave us the details on what we should expect for check in. I do have to mention, that once we got in touch with the hospitality agency, the person helping us was very kind and helpful. Apparently she had just gone on her lunch break when we first tried to contact someone. I think an easy voicemail set up to explain that someone was on a break and will be back within an hour would have been helpful and saved us a lot of time and trouble. We finally got into our room but not without a lot of unnecessary effort. So many elderly customers were complaining about the system…. Because if you aren’t savvy with your phone, forget about a successful check in. We got hit up to help others… so we paid it forward like the other customers did for us. Heaven forbid if we needed to rent some kitchen supplies or was missing something from our unit. I do not believe we would have had access to someone who could have helped. Bottom line is, if you are paying a ton of money, I would reconsider and try to find a property that offers an on site staff member who is easily available. If you got a great last minute deal like us, then expect to have a difficult check in process.